Allied Health Practice Coordinator

YMCA South Australia; Adelaide; On-site; AUD 70,000 - 100,000; Part time

Benefits offered by this job

Paid Parental Leave Top-Up

Free recreation centre access for you

Staff discounts on programs and café

Employee Assistance Program & flu shot

Career growth via YLearn

Job summary

YMCA South Australia seeks a Practice Coordinator to oversee reception and operations across multiple allied health sites, ensuring seamless patient flow and high service standards. The role includes training reception staff, managing practice software, and billing across Medicare, My Aged Care, NDIS, DVA, and workers’ compensation.

You will lead day-to-day operations, coordinate communications between staff, patients and health partners, and maintain confidentiality across all records, while

Qualifications

• Experience in professional services, preferably health, including billing for funding types such as Medicare, My Aged Care, NDIS, DVA and workers’ compensation
• Experience with clinical practice management software (e.g. Cliniko) and with HICAPS
• Knowledge of computer systems, e.g. Microsoft Office (Outlook, Word and Excel)
• Sound understanding of the Australian health care system and relevant legislation
• Highly desirable: experience training, mentoring or leading reception/administration staff

Responsibilities

• Lead day-to-day operations of reception across multi-site allied health service.
• Ensure friendly and efficient health services across sites.
• Train and support Allied Health reception team to maintain high service standards.
• Manage bookings, billing and invoicing across multiple funding types.
• Coordinate communication between staff, patients and local health organisations

Skills

Professional services

Medical billing

Cliniko

HICAPS

MS Office

Privacy & confidentiality

Communication skills

Organisation skills

Training experience

Tools

Cliniko

HICAPS

Job description

A part-time (0.8 FTE) to full-time (1.0 FTE) opportunity is available for an enthusiastic, compassionate person with medical or allied health reception experience and excellent communication, organisation and training skills, to join the YMCA’s dynamic Allied Health team.

The Allied Health Practice Coordinator (Practice Coordinator) will lead the day-to-day operations of a growing multi-disciplinary, multi-site allied health service and foster the ‘culture of care’ that YMCA Allied Health upholds. Based primarily at either The Parks Recreation & Sports Centre or the Marion Leisure & Fitness Centre, the Practice Coordinator will be responsible for the overall operation of reception across sites; ensuring friendly and efficient health services are provided for patients and facilitating effective communication between staff, community members and local health organisations.

You will also train and support our Allied Health reception team, so that patients receive the same high standard of service at every site.

The Practice Coordinator will be proficient in using practice management software, managing documents (including medical records) and billing across funding types including Medicare, My Aged Care, NDIS, DVA, workers’ compensation and private health insurance, and will value excellent workplace performance.

SKILLS AND EXPERIENCE

Successful candidates will have:

Professional services experience, preferably in the health industry (e.g. medical receptionist or similar), including billing for funding types such as Medicare, My Aged Care, NDIS, DVA and workers’ compensation

Experience with clinical practice management software (such as Cliniko) and with HICAPS

Knowledge of computer systems, e.g. Microsoft Office (Outlook, Word and Excel)

Sound understanding of the Australian health care system and relevant legislation

Highly desirable: Experience training, mentoring or leading reception or administration staff

Key selection criteria

Please address each of the following in your application:

Experience coordinating the day-to-day operation of a multi-disciplinary health or allied health practice, ideally across more than one site.

Ability to manage bookings, billing and invoicing accurately across multiple funding types using practice management software.

Understanding of confidentiality and privacy obligations when handling personal and health information.

Excellent communication and organisation skills, with the ability to manage competing priorities.

Any experience in training, mentoring or supporting reception or administration staff.

Prior to commencing, successful candidates will have, or be willing to obtain:

National Police Check (issued within the last 6 months)

Current Working with Children Check

RRHAN-EC Training Certificate

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community.We are a leading provider of recreation, community, and children’s services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

BENEFITSWITH THE Y

Paid Parental Leave Top-Up – From 1 January 2027, we top up government Parental Leave Pay to bring you closer to your usual pay, with 12 weeks for primary carers and 2 weeks for secondary carers (eligibility criteria apply).

Free Access – Free casual entry to YMCA SA managed recreation centres, including the gym, group fitness, swimming and stadium sports, plus free entry for up to 5 people from your household when they visit with you (maximum 2 adults).

YMCA SA Discounts – 20% off registered programs for you and your immediate family, such as swimming lessons, birthday parties, OSHC and Vacation Care, plus 20% off café food and merchandise.

Health and Wellbeing – Free, confidential Employee Assistance Program (EAP) support for you and your immediate family, 24/7, plus a free flu vaccination each year.

Career Growth Opportunities – Free, on-demand YLearn courses in leadership, wellbeing, workplace skills, and digital and AI, with ongoing opportunities for career and skill development.

Applications close 16th of November 2026.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened to make sure that the right people are in the right roles. This includes:

National Police Check (issued in the last 6 months)

DHS Working With Children Check

International Criminal History Record Check (if worked overseas in the last 5 years)

YMCA South Australia is an equal opportunity employer and is committed to safeguarding children and young people and other vulnerable people.