AI Presales Engineer

PreSales Collective; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

NiCE is seeking an AI Presales Engineer to join the Presales team. You will work closely with Sales on discovery calls, technical deep dives, demos and POCs, acting as a trusted advisor who bridges technology and business value within the Agentic Solution Sales Team.

You will partner with the sales team to support strategic deals, deliver customized presentations, design technical solutions for customer needs, and provide technical guidance, while staying current on the competitive landscape and

Qualifications

• Experience in consultant, sales engineer, or similar technical presales role.
• Experience in enterprise software within automation or contact center technologies.
• Strong presentation and communication skills.

Responsibilities

• Partner with the sales team to support strategic deals.
• Participate in discovery calls and technical deep dives.
• Create and deliver presentations and customized demos.
• Design and recommending technical solutions aligned to customer needs.
• Analyzing customer requirements and providing technical guidance.
• Collaborating cross‑functionally on enhancements and customer requests.
• Providing technical support during the sales process.
• Staying current on the competitive landscape and performing comparisons.
• Providing internal technical training across teams.

Skills

Presales engineering

Enterprise software

JavaScript

Low-code platforms

Presentation

Communication

Tech learning

Job description

At NiCE

So, what’s the role all about?

As part of the Presales team, the AI Presales Engineer will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value. The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.

How will you make an impact?

• Partnering with the sales team to support strategic deals
• Participating in discovery calls and technical deep dives
• Creating and delivering presentations and customized demos
• Designing and recommending technical solutions aligned to customer needs
• Analyzing customer requirements and providing technical guidance
• Collaborating cross‑functionally on enhancements and customer requests
• Providing technical support during the sales process
• Staying current on the competitive landscape and performing comparisons
• Providing internal technical training across teams

Have you got what it takes?

• Experience as a consultant, sales engineer, or similar technical presales role
• Experience in enterprise software within automation or contact center technologies
• Strong JavaScript programming/scripting skills
• Experience with low-code platforms and conversational AI is a plus
• Strong presentation and communication skills
• Creative and design-oriented mindset
• Ability to quickly learn and explain new technologies

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.