AI Enablement Product Owner — Drive Customer-Facing AI

Westpac Bank; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Culture, Lifestyle and Wellbeing leave

Learning and development opportunities

Volunteer initiatives

Job summary

Westpac Bank is seeking a Product Owner, AI Enablement, to lead customer-facing AI initiatives and support AI Advantage delivery. You will translate priorities into clear requirements, shape stories, and maintain focus on outcomes that matter.

Work across business, technology, digital, delivery and risk functions to align stakeholders, surface risks, and keep delivery moving with a strong emphasis on customer value and bank-wide goals.

Qualifications

• Experience leading customer-facing programs or digital/AI products into production.
• Strong understanding of agile and scrum practices.
• Ability to translate customer needs into clear requirements, stories and acceptance criteria.

Responsibilities

• Own and prioritise product backlog for AI Enablement initiatives.
• Collaborate with multidisciplinary teams to deliver customer-focused AI outcomes.
• Align stakeholders, surface risks and dependencies, and drive value-focused delivery.

Skills

Product ownership

Agile & Scrum

AI/Automation products

Stakeholder alignment

Requirements & user stories

Dependency & risk management

Ambiguity navigation

Cross-functional collaboration

Customer feedback analysis

Digital tools familiarity

Job description

Westpac Bank is seeking a Product Owner, AI Enablement, to lead customer-facing AI initiatives and support AI Advantage delivery. You will translate priorities into clear requirements, shape stories, and maintain focus on outcomes that matter.

Work across business, technology, digital, delivery and risk functions to align stakeholders, surface risks, and keep delivery moving with a strong emphasis on customer value and bank-wide goals.