AI-Driven Digital Disputes Manager

Herbert Smith Freehills Kramer LLP; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Herbert Smith Freehills Kramer LLP is recruiting a Manager for its Digital Legal Delivery team, based in Brisbane, Melbourne, or Perth. You will lead fee-earning projects at the intersection of law and technology, supervising lawyers and guiding AI-assisted review.

The role emphasizes delivering high-quality outputs, managing budgets, and collaborating with clients and stakeholders across practice areas. A strong legal background and a passion for AI are essential.

Qualifications

• Admitted to practice in Australia with unrestricted practicing certificate.
• 5+ years PQE in commercial litigation, disputes, investigations, or remediation.
• Excellent analytical and problem-solving abilities with commercial judgement.
• Strong written and verbal communication, able to produce client-ready reports.
• Experience leading, mentoring, and developing lawyers and graduates.
• Proven project management experience including budgeting and risk management.
• Experience delivering large-scale legal projects with document review and case management platforms.
• Strong technology aptitude including AI and eDiscovery tools.

Responsibilities

• Manage and deliver fee-earning legal projects, including AI-assisted review.
• Scope, design, price, and manage projects end-to-end; supervise junior lawyers.
• Maintain knowledge of law and technology; act as expert in specialty areas.
• Build relationships with clients and stakeholders; tailor delivery.
• Oversee planning, budgets, WIP, billing, and financial compliance.
• Drive QA and risk management; implement controls; escalate issues.
• Develop and improve legal processes, training materials, and client communications.
• Champion technology and AI to improve efficiency and outcomes.
• Contribute to business growth through pitches and marketing of Digital Legal Delivery.

Skills

Analytical skills

Communication skills

Project management

Tech aptitude

Leadership mentoring

AI experience

Education

Australian legal qualification (practising certificate)

Tools

eDiscovery tools

Case management

AI applications

Job description

We are recruiting for a Manager to join our innovative and market-leading Digital Legal Delivery practice group.

This role is based in our Digital Disputes team in Brisbane, Melbourne or Perth. We are seeking a Manager who is energised by the opportunity to work at the intersection of law and technology and committed to delivering excellence within a high-performing and supportive team environment.

Our Digital Disputes team are experts in tech-enabled legal services, specialising in complex large scale document reviews, sensitive and time critical investigations and contentious regulatory matters As a Manager in our Digital Disputes team you can expect to work on high-profile matters across multiple practice areas, while leveraging some of the most advanced tech and AI tools in the legal market.

This role is permanent and full-time.

What you'll do

• Manage and deliver fee-earning legal projects, including AI-assisted review solutions while maintaining the highest standards of quality and client service
• Scope, design, price, and manage projects from inception to completion, ensuring efficient workflows, clear processes, and successful outcomes. Supervise, mentor, train, and line manage law graduates and junior lawyers, building capability and ensuring high-quality delivery.
• Maintain up-to-date knowledge of relevant areas of law and technology, and as an "expert" in relation to specialist areas of practice.
• Build and maintain strong relationships with clients and internal stakeholders, understanding the legal and commercial objectives and tailoring delivery accordingly.
• Oversee project planning, resource allocation, budgets, costs, WIP, billing, and financial compliance to deliver profitable outcomes.
• Drive quality assurance and risk management by implementing effective controls, monitoring delivery standards, and escalating issues where required.
• Develop, review, and improve legal processes, project documentation, training materials, review guides, and client communications.
• Champion the use of technology, eDiscovery tools, AI and innovative solutions to improve processes and enhance efficiency, quality, and client outcomes.
• Contribute to business growth by supporting strategy, identifying innovative delivery approaches, participating in pitches and marketing initiatives, and promoting Digital Legal Delivery services.

What you'll bring

• Admitted to practice in Australia holding a current unrestricted practicing certificate.
• 5+ year's PQE in in commercial litigation, disputes, investigations, or remediation matters.
• Strong analytical and problem-solving capability, with sound commercial judgement, a high level of attention to detail, and the ability to step back from the detail to identify broader issues, opportunities and trends.
• Excellent written and verbal communication skills, including the ability to summarise complex issues succinctly, prepare client-ready reports, and engage effectively with a range of stakeholders.
• Project management experience, including scoping, workflow design, budgeting, and risk management.
• Experience delivering large-scale legal projects using document review and case management platforms.
• Commercial awareness, with exposure to pricing, cost management, WIP, and billing.
• Strong technology aptitude, including legal technology, eDiscovery tools, and AI applications.
• Experience leading, mentoring, and developing lawyers and law graduates.
• Innovative mindset with a passion for AI, emerging technologies, and continuous improvement.

What you can expect from us

• We're a world leading international law firm with a global team of over 6,000 professionals across 26 offices. As the market leader in Australia, we are committed to high performance, collaboration, diversity and digital innovation. We are client-centred, commercially driven, and renowned for our solution-focused expertise. We will align your growth with our ambitions.
• We make your personal and professional growth our business. And as part of the team, our ambition is yours too. Wherever you are in your career: grow and help the firm grow with you.
• We will provide opportunities to learn on the job as well as a mix of learning opportunities tailored to you. Daily experiences, supportive challenges, team collaboration, mentors, and structured learning opportunities help you to expand your knowledge and reach your goals.
• We value your wellbeing, both at home and work and we place a strong emphasis on mental health. If you need support, you'll have it and we'll empower you to harness your personal strengths, navigate uncertainty, embrace opportunities, and effectively manage things within your control.
• For more benefits on offer such as our holistic wellbeing fund or home office allowance please click here.
• Join us to be part of a human, bold and outstanding team at Australia's market leading law firm.

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values-Human, Bold, and Outstanding.

Applications for this role close Friday 30 October, 2026.