Agentic Product Lead

ELMO; Sydney; On-site; AUD 221,000 - 332,000; Full time

Job summary

ELMO Software Pty Ltd is seeking an experienced Agentic Product Lead contractor with a strong pathway to a full-time role, reporting to the CTO. You will map customer stacks, identify friction points, and define agentic AI opportunities across HR, Rostering, Time & Attendance, and Payroll systems.

Ideal candidates have deep fluency in agentic AI capabilities, a track record in customer discovery, and strong commercial modelling skills.

Qualifications

• Agentic AI capabilities, orchestration, tool-calling, guardrails, and evaluation harnesses.
• Strong strategic mindset to map software stacks and quantify displaced spend.
• Proven track record in high-volume customer discovery, design thinking, and data synthesis.
• Expertise in pricing models, unit economics, and business cases for executive scrutiny.

Responsibilities

• Conduct at least 10 customer interviews per week and maintain channel partner feedback.
• Identify, size, and sequence AI opportunities to replace adjacent software and manual workflows.
• Develop PRDs with agent scope, autonomy, oversight checkpoints, evaluation approaches, and dependencies.
• Build and stress-test pricing models alongside RevOps for all proposed agents.
• Present business cases to CTO and executives; coordinate cross-functional delivery across product lines.
• Collaborate with GTM, Product Marketing, and Channel Partners to launch agents with clear value narratives.

Skills

Agentic AI

Cross-functional leadership

Strategic thinking

Commercial modelling

Trust & oversight design

Leadership without authority

Domain experience (HR Tech)

Job description

Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO's one-stop HRIS fits to your specific needs and workflows. Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.

Life & Culture...

At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:

• Paid Parental leave - 12 weeks primary, 6 weeks secondary
• Birthday leave, YOU day each year, as well as connecting people leave (up to 2weeks working from anywhere)
• In-house Learning and Development initiatives
• ELMO Social and Diversity clubs
• Mental Health/EAP programs
• Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our Values:

• Reimagine What's Possible- We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
• Obsess over Customers- Everything we do is designed to positively impact our customers.
• Help Others Thrive- Be they colleagues, communities or customers, we champion ways to help others thrive.
• Be Fearlessly Optimistic- We bring unwavering positivity to any challenge, as we know it will drive meaningful change.

Please note: Our internal Talent Acquisition team has got this covered, we're not open to using an agency for this role.

Job Description

About The Role:

We are seeking anAgentic Product Lead to join as a contractor with a strong pathway to a full-time position, reporting directly to the CTO and operating across Product, Engineering, GTM, and Channel Partners.

Rather than tweaking existing features, your mission is to drive market-disrupting product innovation by answering one core question: What else do our customers pay for or do by hand that an AI agent should perform? Living in the field, you will meet weekly with ELMO customers and channel partners to map tech stacks, evaluate manual friction points, analyse the HR landscape, and identify adjacent point solutions across our HCM, Rostering, Time & Attendance, and Payroll systems.

You will translate direct market insights into decision-grade PRDs; complete with agent scope, human-in-the-loop oversight checkpoints, and evaluation harnesses, while building stress-tested pricing models alongside RevOps to secure executive buy-in. As engineering squads build through our AI-SDLC, you will orchestrate cross-functional delivery, unblock execution, protect product intent from PRD to launch, and track post-launch displacement and adoption metrics. Ideal candidates bring deep fluency in agentic AI capabilities (tool-calling, orchestration, guardrails), a track record in mixed-methods customer discovery, strong commercial modelling skills, and the ability to influence cross-functional teams without direct authority.

Key Responsibilities:

Customer & Channel Field Research: Conduct at least 10 customer interviews per week and maintain an active cadence with key channel partners to map customer stacks, identify pain points, and uncover displacement opportunities.

Displacement Opportunity Pipeline: Identify, size, and sequence agentic AI opportunities that replace adjacent vendor software, point solutions, and manual workflows.

Solution Definition & PRDs: Develop detailed PRDs defining agent scope, autonomy levels, human-in-the-loop oversight checkpoints, eval approaches, and technical platform dependencies.

Commercial Modelling: Build and stress-test pricing and commercial models (per-seat, outcome, or hybrid) alongside RevOps for every proposed agent before executive review.

Delivery Orchestration: Present business cases directly to the CTO and executive team to secure delivery capacity. Orchestrate cross-functional engineering squads across product lines to ensure approved agents ship on time without taking over direct engineering management.

GTM & Partner Enablement: Partner with Sales Enablement, Product Marketing, and Channel Partners to launch agents with clear value and displacement narratives.

What We Are Looking For:

Agentic AI & LLM Fluency: Practical understanding of agent capabilities, orchestration, tool-calling, guardrails, failure modes, and running evaluation harnesses (evals).

Strategic Mindset: Ability to map a customer's entire software stack, identify vendor/manual vulnerabilities and quantify displaced spend.

Mixed-Methods Research Mastery: Proven track record of high-volume customer discovery, contextual inquiry, design thinking, and data synthesis.

Commercial Acumen: Expertise in building pricing models, unit economics, and business cases that survive executive scrutiny.

Trust & Oversight Design: Deep awareness of human-agent interaction models, autonomy levels, auditability, and safety mechanisms.

Cross-Team Leadership: Demonstrated ability to influence, unblock, and hold delivery intent across teams you do not directly manage.

Domain Experience: Background in HR Tech, HCM, Payroll, or Workforce Management is highly desirable.

Core Success Indicators:

Running 10 customer interviews/week and maintaining standing channel partner feedback.

100% of proposed agents backed by a validated PRD and stress-tested commercial model.

Approved agents placed into build with clear delivery plans within 4 weeks of approval.

Post-launch tracking against displacement targets and customer value metrics.

Desired Skills and Experience

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team - a commitment reflected in our Reconciliation Action Plan .
As the first software company in Australia and New Zealand to achieve ISO 42001:2023 Certification, we're passionate about responsible, secure and safe AI. Key to this role is an awareness of data privacy and security, as you'll be working with sensitive employee data in accordance with our ISO 27001:2022 Certified security policies.