Agent Experience & Training Lead

Compass; Darwin; On-site; AUD 84,000 - 126,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

FSAs

Commuter program

Life insurance

Disability insurance

Parental leave

Paid time off

Job summary

Compass is seeking a Customer Success Manager (Agent Experience Manager) to be the first point of contact for our real estate agents and to manage their ongoing relationship. You will train users, support marketing needs, and help onboard new customers while coordinating with various teams to promote Compass technology.

Based in our Coconut Grove office, you will be the face of the local team, handling office operations and events, and ensuring exceptional service to sellers and buyers alike.

Qualifications

• 2–3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous experience in real estate is a plus.
• Experience with live or remote training is a plus.
• Experience with enterprise technology such as Zendesk, Salesforce or Confluence is a plus.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support, strategic recommendations, and group trainings.
• Provide marketing support by creating collateral from templates and liaising with marketing specialists.
• Collaborate with Onboarding for welcoming new customers to Compass.
• Support expansion and national initiatives and assist with new office openings.
• Partner with teams to relay agent questions and feedback across departments.
• Welcome guests, run the office phone, manage mail, and help maintain office operations.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking a Customer Success Manager (Agent Experience Manager) to be the first point of contact for our real estate agents and to manage their ongoing relationship. You will train users, support marketing needs, and help onboard new customers while coordinating with various teams to promote Compass technology.

Based in our Coconut Grove office, you will be the face of the local team, handling office operations and events, and ensuring exceptional service to sellers and buyers alike.