Aged Care Specialist

Wellways Australia; Brisbane; On-site; AUD 53,000 - 76,000; Full time

Benefits offered by this job

Salary Packaging up to $15,899

Meal & Entertainment Allowance up to $

Employee Assistance Program

Job summary

Wellways Australia is seeking an Aged Care Specialist to provide intake, planning and assessment services for carers across multiple regions. The role focuses on carers and care recipients over 65 (50 for First Nations) to connect them with information, support and referrals by phone, with possible outreach and face-to-face work.

Reporting to the Coordinator, you will manage call flows, build action plans, and link carers to palliative care and government funding streams, ensuring inclusive,

Qualifications

• Experience in community services, allied health or carer/family peer roles.
• Excellent communication and interpersonal skills.
• Current Driver’s Licence and ability to travel.

Responsibilities

• Provide intake, planning and assessment services to Carers as outlined in the Carer Support Framework.
• Assist Carers over the phone to access information, support and referrals.
• Support outreach and face-to-face components where identified.
• Work with Carers to establish and implement agreed action plans.
• Assist Carers to navigate and access services including My Aged Care.
• Develop partnerships for warm referrals to specialist services.
• Collaborate with other Wellways Carer Gateway teams.

Skills

Communication

Interpersonal skills

Right to work in Australia

Education

NDIS Worker Orientation Module Certificate

Tools

Driver's Licence

Job description

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

• Build a rewarding career with an organisation that truly puts people first!
• SCHADS 4B ($46.70 ph) + Super + salary packaging benefits
• Full time opportunity based in Upper Mouth Gravatt QLD 4122

About The Program

Carer Gateway was first introduced in 2015 as a website and phone line to help carers find and access support to help them in their caring role. With the Australian Government’s commitment to continue improving carer services, an extensive four-year consultation process with carers and the sector was undertaken. This process found that the best way to support carers is to help them early in their caring role. Through a range of tailored supports and services, carers can be supported to manage their daily challenges, reduce stress, plan for the future and ultimately improve their wellbeing.

About The Opportunity

The Aged Care Specialist is responsible for undertaking intake, assessment and planning services for carers accessing support provided by the Carer Gateway across South West Sydney, Nepean Blue Mountains and Queensland. This role will have a specific focus on Carers and care recipients who are over 65 years old or 50 if First Nations, to assist in accessing appropriate services. The objective of the role is work with carers over the phone to access information, support and referrals relevant to their caring role. This role may also include an outreach and face to face component.

Reporting to the Coordinator working under limited direction, this role will involve:

• Supporting Carers and Care Recipients over 65 or 50 if Indigenous with a high level of customer service, ensuring carers are listened to with patience and non-judgement.
• Provide Intake, Planning and Assessment services to Carers as outlined in the Carer Support Framework.
• Assisting other areas of the business when required to manage call overflows with inbound calls throughout the contact centre.
• Working with Carers to establish and implement agreed action plans.
• Assist carers in navigating and accessing palliative services.
• Support carers and their care recipients to link to other Government funding streams, including My Aged Care.
• Ensuring Carers have an understanding of dementia and linking them onto educational services if not to include codesigning and providing specialist resources and education.
• Developing partnerships for warm referrals to specialist services.
• Working in collaboration with other Wellways Carer Gateway teams.
• Provide face to face, and outreach supports where identified.
• Ensuring the service approach incorporates the following service principles: Carer Focussed, Practicality and Flexibility, Inclusiveness.
• Creating an environment which Carers will find welcoming, real and inclusive.
• Develop support relationships with Carers which are positive and are built on Wellways values.
• The Aged Care Specialist role is not limited to the listed responsibilities and will require assistance with other areas of the program to meet the requirements of the organisation.

To be successful in this role, you will need:

• Qualifications and/or experience working in community services, allied health or carer/family peer positions.
• Excellent communication and interpersonal skills.
• Right to work within Australia.
• Current valid Driver’s Licence and the ability to undertake some travel.
• NDIS Worker Orientation Module Certificate.
• Satisfactory National Police Records Check, NDIS Worker Screening Check and Working with Children's Check.

What We Offer

• Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.
• Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.
• Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
• Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.
• Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look‑out for like-minded people who would like to be a part of this.

For a confidential discussion about the role or the full position description, please contact Samantha Rosadhie at [e-mail]

Please note, screening of applications and shortlisting will be commencing prior to the ad closing date.

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

If you’d like to know more about our reconciliation commitment, click here Reconciliation | Wellways

Job Description Summary

The Wellbeing Navigator - Aged Care Specialist is responsible for undertaking intake, assessment and planning services for Carers accessing support provided by the Carer Gateway. The objective of the role is to work with Carers primarily over the phone to access information, support and referrals relevant to their caring role.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Applications Close: 20/11/2026