Aged Care Navigator

Wellways Australia Limited; Toowoomba Regional; On-site; AUD 90,000 - 100,000; Full time

Benefits offered by this job

Salary packaging up to $15,899

Leave loading 17.5%

Paid parental leave

Employee Assistance Program

Meal and Entertainment allowance

Job summary

Wellways Australia Limited is offering a full-time, ongoing Carer Gateway Navigator role based in Toowoomba, QLD. You will support Older Carers and carers of frail aged people to access the My Aged Care system, focusing on hard-to-reach communities including Aboriginal and CALD groups.

The role requires a related qualification, a valid driver’s license, and working rights in Australia. Benefits include salary packaging, leave loading, and access to support services.

Qualifications

• Tertiary qualifications in a related field (e.g. social work, human services, aged care, community services or health).
• Regional Assessment Service (RAS) or Aged Care Assessment Team (ACAT) assessor experience is highly desirable.
• Current valid Driver's Licence.
• Evidence of working rights within Australia (birth cert/passport/visa).
• National Police Check (less than 12 months old).
• Blue Card and NDIS Worker Screening Check/Yellow Card.
• QLD NDIS Worker Orientation Module Certificate – free online course.

Responsibilities

• Support Older Carers and Carers of frail aged people, including CALD and Aboriginal communities, to access My Aged Care.
• Collaborate with My Aged Care Assessment teams and contact centre staff to achieve Carer outcomes.
• Ensure carers have access to information and support they require for My Aged Care navigation.

Skills

RAS/ACAT experience

Driver's license

IT skills

Working rights in Australia

National Police Check

NDIS Worker Screening

NDIS Orientation Module

Education

Tertiary qualifications in related field

Job description

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

Full time, Ongoing opportunity within the Carer Gateway Services program! Based in Toowoomba, QLD $46.70ph (SCHADS Level 4B) + Salary Packaging up to $15,899 + 17.5% Leave loading + Super

About this Program

Carer Gateway Services were implemented in 2020 in the context of national reforms and represents an exciting era for the delivery of innovative Carer services through funded service providers. The Department of Health and Aged Care (DOH) has funded the implementation of the Aged Care Navigator Program (ACNP) through Carer Gateway to support Older Carers/family Carers of frail aged people to navigate the My Aged Care system. The DOH have funded Wellways Carer Gateway Service to deliver the ACNP in Queensland and Southwestern Sydney, Nepean Blue Mountains.

To be successful in this role

This role is responsible for supporting Older Carers and Carers supporting frail aged people, including hard-to reach populations, such as Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CALD) communities, to better understand and access the My Aged Care system in Queensland, Southwestern Sydney and Nepean Blue Mountains. The objective of the role is to ensure that Carers have access to the information and support they require to successfully engage with My Aged Care system. The role will also work in collaboration with the My Aged Care Assessment teams and contact centre staff to ensure Carer outcomes are met.

Qualifications and Experience

• Tertiary qualifications in a related field (e.g. social work, human services, aged care, community services or health) and/or demonstrated relevant experience
• Regional Assessment Service (RAS) or Aged Care Assessment Team (ACAT) Assessor experience is highly desirable
• Current valid Driver's License
• Appropriate IT skills
• Evidence of working rights within Australia (birth cert/passport/visa)
• National Police Check (less than 12 months old)
• Blue Card and NDIS Worker Screening Check/Yellow Card
• QLD NDIS Worker Orientation Module Certificate – free online course

About Us

Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year! Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.

What we offer

• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, please contact Samantha Rosadhie at [e-mail]

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

If you'd like to know more about our reconciliation commitment, Reconciliation | Wellways Job Description Summary

Job Description Summary

This full-time role (Mon-Fri, 9am-5pm) is responsible for supporting Older Carers and Carers supporting frail aged people, including hard-to reach populations, such as Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CALD) communities, to better understand and access the My Aged Care system in Queensland, Southwestern Sydney and Nepean Blue Mountains. The role of the Aged Care Navigator will be based in our Carins Carer Hub, but will also require travelling into community for face-to-face interactions with our carers. Therefore, a driver's license is required. Work cars available for use.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

Applications Close 21/10/2026

Wellways is a leading not-for-profit mental health and disability support organisation operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care and reach more than 7000 people each year. Our 2000 staff work to create an inclusive community where everyone can imagine and achieve their hopes and potential. We connect people, strengthen families and transform communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities. To see our Practice Principles poster visit https://media.wellways.org/inline-files/ww383_Practice_Principles.pdf Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment