Aged Care Debtor Collections

The Salvation Army; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

NFP salary packaging (living expenses)

Hybrid working arrangements (2 days in

Office-based parking

Health insurance discounts

Parental leave

Job summary

The Salvation Army in Sydney is seeking an experienced Aged Care Debtor Collections Officer to support the financial sustainability of our aged care services. You will manage resident fee collections, monitor outstanding debt, resolve queries, and collaborate with internal teams to optimize cash collection outcomes.

This permanent, full-time role is based in Redfern and offers the opportunity to contribute to compassionate social outcomes within a respected charity.

Qualifications

• Experience in accounts receivable, debtor management or collections.
• Strong understanding of debtor controls and compliance requirements.
• Proficiency in Excel and financial systems.

Responsibilities

• Manage resident fee collections and aged debt recovery activities.
• Monitor debtor accounts, payment arrangements and collection outcomes.
• Investigate and resolve billing discrepancies and payment queries.
• Prepare debtor reports, ageing analysis and collection metrics.
• Establish and maintain direct debit arrangements and debtor records.
• Coordinate debt recovery escalations and recovery actions.
• Identify opportunities to improve debtor management processes.

Skills

Accounts receivable

Debtor management

Collections

Microsoft Excel

Financial systems

Debtor controls & compliance

Tools

Microsoft Excel

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About the Role

We are seeking an experienced Aged Care Debtor Collections Officer to support the financial sustainability of our Aged Care services. In this role, you will manage resident fee collections, monitor outstanding debt, resolve account queries and work collaboratively with internal teams to optimise cash collection outcomes while delivering a positive customer experience. This is a permanent, full time role based in Redfern.

Key responsibilities

• Manage resident fee collections and aged debt recovery activities.
• Monitor debtor accounts, payment arrangements and collection outcomes.
• Investigate and resolve billing discrepancies, payment queries and account disputes.
• Prepare debtor reports, ageing analysis and collection performance metrics.
• Establish and maintain direct debit arrangements and accurate debtor records.
• Coordinate debt recovery escalations, payment plans and recovery actions.
• Identify opportunities to improve debtor management processes and customer outcomes.

About You

You are customer-focused, detail-oriented and confident managing challenging conversations with empathy and professionalism. You have experience in debtor management or collections and enjoy working collaboratively to achieve positive financial and customer outcomes.

Key capabilities

• Experience in accounts receivable, debtor management, collections or a similar finance role.
• Strong experience managing customer accounts and debt recovery processes.
• Intermediate Microsoft Excel and financial systems skills.
• Understanding of debtor controls, financial processes and compliance requirements.
• Experience within Aged Care, healthcare or community services will be highly regarded.

Why work for us?

TSA offers an enjoyable work environment, a supportive management, strong opportunities for career development and generous salary packaging opportunities.

In return we also offer range of benefits including:

• An attractive salary including NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free).
• Free onsite parking.
• Hybrid working arrangements (2 days from office 3 days WFH).
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.
• Health insurance, home energy and home office supplies discounts.
• Purchase leave, study leave, Paid parental leave.
• Salvos Rewards - Access to exclusive financial, retail and lifestyle discounts and benefits.
• Novated car leasing, discounts on car hire and purchase.
• Employee Assistance Program - Independent confidential counselling service.

Equal Opportunity and Child Safety

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration

Our Beliefs and Values

At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus.

• Caring for people
• Creating faith pathways
• Building healthy communities
• Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.