Aged Care Admin & Customer Experience Lead

Bupaoptical; Australia; Remote; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Discounts on insurance

VIVA wellbeing program

Career development opportunities

World-class training

Induction and buddy program

Recognition program

Job summary

Bupa Ashfield is seeking a hands-on Business Administrator (Customer Service Consultant) to support the care home operations. You will work closely with the General Manager, handling inquiries, coordinating admissions, rosters, onboarding and leave management, and ensuring an excellent front-of-house experience for residents and families.

The role emphasizes empathetic communication, strong organizational skills, and a proactive approach to delivering outstanding administrative support in a busy

Qualifications

• Proven experience in admin/customer service roles.
• Strong communication and diplomacy when dealing with families and residents.
• Excellent MS Office skills and ability to manage schedules and documents.
• High level of organization and time management, with proactive ownership of tasks.

Responsibilities

• Manage resident placement, handling inquiries and coordinating admissions.
• Support employee experience: rostering, onboarding, leave management and recruitment activities.
• Lead the customer service and reception function to deliver high standards of service.

Skills

MS Office (Advanced)

Communication

Patience

Organization

Administrative experience

Reception skills

Job description

Bupa Ashfield is seeking a hands-on Business Administrator (Customer Service Consultant) to support the care home operations. You will work closely with the General Manager, handling inquiries, coordinating admissions, rosters, onboarding and leave management, and ensuring an excellent front-of-house experience for residents and families.

The role emphasizes empathetic communication, strong organizational skills, and a proactive approach to delivering outstanding administrative support in a busy