After Sales Warranty Specialist

McPhail's; Wangaratta; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Above award wages

Career development

Fast-growing brand

Job summary

McPhail's in Wangaratta, Victoria, is expanding its After Sales Care team to support customers after purchase, handling enquiries, warranty claims and product concerns through to resolution. You will work with customers, suppliers and internal teams to deliver practical solutions and a positive service experience, ensuring calm, clear communication and timely case management.

The role suits someone with a can-do attitude who can work independently or as part of a team and is committed to

Qualifications

• Available to start within the next 2 weeks.
• Friendly, confident and customer focused.
• Strong communicator with good phone and email skills.
• Organised and able to manage multiple cases.
• A practical and confident problem solver.

Responsibilities

• Handle enquiries, warranty claims and product concerns from start to resolution.
• Work closely with customers, suppliers and internal teams to provide practical solutions and a positive customer experience.

Skills

Strong communicator

Customer focus

Problem solving

Detail oriented

Team player

Job description

We're growing our After Sales Care team.

You'll be part of our existing team, supporting customers after their purchase, managing enquiries, warranty claims and product concerns through to resolution.

You’ll work closely with customers, suppliers and internal teams to provide practical solutions and a positive customer experience.

Role located in Wangaratta.

About you

Available to start within the next 2 weeks.

Have a can do attitude, nothing is too difficult.

Friendly, confident and customer focused.

Strong communicator with good phone and email skills.

Organised and able to manage multiple cases.

A practical and confident problem solver.

Calm and professional under pressure.

Comfortable dealing with difficult customer situations.

Reliable and accountable.

Strong attention to detail.

Confident using computers and internal systems.

Able to work independently and as part of a team.

The opportunity to work for Australia's fastest growing furniture brand

Ongoing personal and professional development

Above award wages

About us

We are Australia's fastest growing furniture brand.

Headquartered in Wangaratta, Victoria, with the capacity to deliver furniture to your door, nationwide with a 2-week guarantee. Established in 1969 and we are still today, a 100% Australian family-owned business.

We still retain our original retail showroom in the heart of Wangaratta.