Advice Associate - Financial Planning (Client Services)

Waterford Accountants Pty; Newcastle; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Flexible work arrangements

Career progression

Exposure to diverse client scenarios

Job summary

Waterford Financial Services in Newcastle is seeking an Advice Associate - Financial Planning (Client Services) to support our growing team in delivering compliant financial plans and client outcomes. The role bridges our financial planners and clients, ensuring plans are developed, implemented and maintained to high professional standards.

You will assist with client onboarding, fact-finding, documentation, and coordinating meetings while staying current with regulatory updates.

Qualifications

• Qualified in financial planning or a relevant financial services qualification.
• Strong understanding of financial planning principles and investment concepts.
• Knowledge of superannuation, insurance, shares and fixed income securities.

Responsibilities

• Prepare comprehensive financial plans and statements under supervision.
• Conduct client fact-finding and document planning needs.
• Analyse client financial situations and prepare adviser recommendations.
• Coordinate meetings between clients and financial planners.
• Implement planning advice and monitor client outcomes.
• Maintain client files and ensure regulatory compliance.
• Process client transactions with product providers.
• Assist with onboarding and relationship management.

Skills

Financial planning knowledge

Investment concepts

Regulatory compliance

Software proficiency

Communication skills

Education

Diploma of Financial Planning or equivalent

Tools

Financial planning software

Microsoft Office

Job description

Waterford Financial Services is seeking a Advice Associate - Financial Planning (Client Services) to join our dynamic team in Newcastle. This is a full-time position that plays a crucial role in supporting our financial planning operations and delivering exceptional client outcomes. As a Advice Associate, you will be instrumental in bridging the gap between our financial planners and clients, ensuring that comprehensive financial plans are developed, implemented, and maintained to the highest standards. This role is essential to our commitment to providing professional and ethical financial planning services across Australia.

What you'll be doing

• Preparing comprehensive financial plans and statements under the supervision of senior financial planners
• Conducting client fact-finding and documentation to support the financial planning process
• Analysing client financial situations and preparing recommendations for adviser review
• Managing client communications and coordinating meetings between clients and financial planners
• Implementing financial planning advice and monitoring ongoing client outcomes
• Maintaining client files and ensuring compliance with regulatory requirements and internal policies
• Processing client transactions and liaising with product providers
• Supporting the development of financial planning strategies and solutions
• Assisting with client onboarding and relationship management activities
• Staying current with financial planning regulations, legislation, and industry updates

What we're looking for

• Qualification in financial planning or a relevant financial services qualification (such as Diploma of Financial Planning or equivalent)
• Demonstrated understanding of financial planning principles, investment concepts and risk management
• Knowledge of financial products including superannuation, insurance, shares and fixed income securities
• Proficiency with financial planning software and Microsoft Office applications
• Strong written and verbal communication skills with the ability to explain complex financial concepts clearly
• Excellent organisational and time management abilities
• Attention to detail and accuracy in preparing financial documentation
• Professional demeanour and commitment to client confidentiality
• Experience in a financial services or advisory environment is highly desirable
• Understanding of financial services compliance and regulatory obligations

About us

Waterford Financial Services is a respected financial planning firm committed to delivering personalised, ethical financial advice to our clients across the Hunter region. We pride ourselves on our professional approach, strong client relationships, and a team of dedicated professionals who are passionate about helping clients achieve their financial goals. Our values centre on integrity, expertise, and client-focused service delivery.

What we offer

• Full-time employment with a stable and growing financial services firm
• Competitive remuneration package
• Professional development opportunities and support for continuing financial services education
• A collaborative team environment with experienced financial planners and support staff
• Flexible working arrangements where possible to support work-life balance
• Exposure to a diverse range of client situations and financial planning scenarios
• Career progression opportunities within a professional services environment
• Access to industry training and resources to enhance your professional capabilities