Advice and Referral Service Worker

Baptcare; Hobart; On-site; AUD 60,000 - 80,000; Full time

Job summary

Baptcare seeks a full-time Advice and Referral Line Worker in Hobart, tasked with conducting conversations to ensure child and family well-being. The role offers a supportive team environment and requires a Bachelor of Social Work or similar qualification. Successful candidates will work closely with vulnerable families, ensuring better safety and outcomes in the community. Join a purpose-driven organization committed to making a difference in the lives of Tasmanian families.

Benefits

Competitive salary and benefits

Supportive team environment

Qualifications

• Bachelor of Social Work or Diploma of Community Welfare Work required.
• Experience with children and families at risk is essential.
• Experience working with culturally diverse families preferred.

Responsibilities

• Conduct safety and wellbeing conversations with clients.
• Identify services to address child and family needs.
• Provide advice and support over the phone.

Skills

Communication

Interpersonal skills

Culturally aware

Education

Bachelor of Social Work

Diploma of Community Welfare Work

Job description

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Strong Families, Safe Kids Advice andReferral Line Worker

Full-time - Permanent

New Town, TAS

• Competitive salary and benefits
• A supportive team environment

About Us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a Not for Profit, purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values areWellbeing,Ethics,Co-creating,Accountability,Respect andEffectiveness.

About the Role

We have an exciting opportunity now available in partnership with Mission Australia and Department for Education, Children and Young People. The Strong Families, Safe Kids Advice and Referral Line is the first point of contact in Tasmania for people seeking information, advice, and assistance if they have concerns about a child and their family.

The Advice and Referral Line Worker conducts safety and wellbeing conversations with children, families, professionals, and community members to provide earlier intervention and better outcomes for Tasmanian families. This role uses assessment frameworks and skills to identify appropriate services to address the needs of children and families, provides information and advice, and supports professionals to increase the safety and wellbeing of children. The role involves direct client work including telephone contact whilst providing brief intervention and support.

Qualification Requirements:
Bachelor of Social Work or Diploma of Community Welfare Work or other tertiary qualification at Diploma or above level, which includes units of case management and supervised practical work placements in relevant fields.

Key Selection Criteria:

• Wholeheartedly aligned with Baptcare’s Mission, Vision and Values.
• Demonstrated skills and experience in working with children and families at risk, including the ability to provide advice on complex and critical cases, identify strengths and worries, formulate safety agreements, and formulate a mutual understanding of required assistance.
• Demonstrated ability to establish rapport quickly including by phone and develop and maintain positive relationships to maximise the participation of professionals, families, and community members in achieving best outcomes for children and families.
• Ability to draw upon varied information sources including alternate points of view to assess and analyse a situation and utilise sound professional judgement to determine next steps.
• Strong written and verbal communication skills including report writing, case noting, writing complex assessments, undertaking complex and difficult phone conversations, and confidently presenting information to a range of audiences.
• Demonstrated experience in engaging and working therapeutically with culturally and linguistically diverse families and Aboriginal and Torres Strait Islander people.

How to Apply:

Click'Apply Now'to submit your application.

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Criminal History check.
• Must have a Current valid motor vehicle license
• Must have a Current Working with Vulnerable People check or willingness to obtain
• Current First Aid Certificate or willingness to obtain

At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.

Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.

Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.

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Salary match Number of applicants Skills match

Baptcare is a purpose driven organisation focused on delivering the best of care to people of all ages, cultures, beliefs and circumstances.

Through its social enterprise model, the organisation delivers better outcomes for more than 13,000 people in the community, combining the best commercial practice with a social heart.

Baptcare has more than 2,000 dedicated staff across Victoria, Tasmania and South Australia to deliver the best of care to people in Residential Aged Care, Retirement Living, In Home Care, Family and Children Services, Affordable Housing and Disability Services

Source: Provided by Baptcare directly

Baptcare is a purpose driven organisation focused on delivering the best of care to people of all ages, cultures, beliefs and circumstances.

Through its social enterprise model, the organisation delivers better outcomes for more than 13,000 people in the community, combining the best commercial practice with a social heart.

Baptcare has more than 2,000 dedicated staff across Victoria, Tasmania and South Australia to deliver the best of care to people in Residential Aged Care, Retirement Living, In Home Care, Family and Children Services, Affordable Housing and Disability Services

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