Administrator Traineeship - Cert III in Business

MEGT; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

A reputable organization in waste management is seeking an Administrator Trainee to develop practical skills in administration. This role involves customer interactions, managing payments, and maintaining records. Candidates should have strong customer service and organizational skills. You will receive personalized coaching and comprehensive TAFE training toward a Certificate III in Business, with weekly pay.

Benefits

Personalized coaching

Nationally recognized qualification

Weekly pay

Comprehensive TAFE training

Qualifications

• Excellent customer service through phone, email, and in-person interactions.
• Demonstrated ability to handle inquiries and bookings.
• Accuracy in data entry and record management.

Responsibilities

• Manage customer interactions and provide information.
• Process payments and resolve account issues.
• Maintain accurate records and filing systems.
• Ensure cleanliness and organization of workspaces.

Skills

Customer service skills

Phone handling skills

Data entry and management

Problem resolution skills

Organizational skills

Education

Certificate III in Business

Tools

Access

Word

Excel

Job description

Administrator Traineeship - Cert III in Business

Join MEGT as an Administrator Trainee! Are you detail-oriented, organised, and ready to kick off your admin career? MEGT has a fantastic opportunity with one of our clients for a Trainee in Hallam.

About the role: This traineeship offers a unique opportunity to develop practical skills and gain hands on experience in administration.

• Manage customer interactions: answer calls, take bookings, provide information on rules/regulations, and liaise on pricing and waste collection.
• Handle payments and account issues: process credit card payments, follow up on non-payment or declined cards, and cancel bookings as requested.
• Maintain accurate records: enter phone orders, complaints, and other data into databases or spreadsheets, and perform filing/archiving.
• Keep the workspace organized: ensure cleanliness and orderliness of work areas.

What we're looking for - Skills & Experience

• Provide excellent customer service through phone, email, and in-person interactions.
• Demonstrate phone skills, handling inquiries, bookings, and issue resolution.
• Enter and manage data accurately using computer programs such as Access, Word, and Excel.
• Resolve customer issues, including payment follow-ups and complaints logging.
• Maintain organised records and ensure administrative tasks are completed accurately and on time.

What can you expect from us? - Benefits

• Personalised one-on-one coaching throughout your training to ensure your success
• A nationally recognised qualification
• Weekly pay
• Comprehensive TAFE training leading to a Certificate III in Business

About the company: This reputable organisation provides efficient and reliable bin hire, rubbish removal, and industrial waste services across Melbourne's eastern suburbs and the Yarra Valley. With a focus on customer convenience and environmental responsibility, they offer a wide range of skip sizes, easy online ordering, and professional waste processing and recycling services.

MEGT is committed to being a Child Safe Organisation and an Equal Opportunity Employer. We have zero tolerance of racism, discrimination, harm, or abuse. We have a culture that values safety, diversity, and inclusion and encourage all qualified applicants, including minorities, genders, protected veterans, Aboriginal and Torres Strait Islander peoples and individuals with disabilities are encouraged to apply.