Administrator/Scheduler

Right at Home; City of Parramatta Council; On-site; AUD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company that leads the home care industry, where your role as an administrator will be pivotal in enhancing the quality of life for seniors and adults with disabilities. You will be responsible for coordinating care services, conducting assessments, and ensuring compliance while working in a supportive and dynamic team environment. This role offers extensive training and genuine career progression opportunities, making it an exciting step in your career. If you are passionate about making a difference and possess strong interpersonal skills, this could be the perfect opportunity for you.

Benefits

Extensive training

Career progression opportunities

Generous remuneration package

Qualifications

• Certificate 3 in Aged Care/Individual Support is required.
• Driver Licence is essential for this role.

Responsibilities

• Conduct client care assessments and manage a case load of clients.
• Coordinate quality person-centred care according to client needs.

Skills

Client-focused behaviour

Empathy

Communication skills

Problem-solving

Attention to detail

Multitasking

Networking skills

Education

Certificate 3 in Aged Care/Individual Support

Tools

Microsoft Office

Job description

Company Background:Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time.

Right at Home, Sydney Parramattais seeking qualified, reliable and passionate administrator (scheduler). You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behaviour, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team. The successful candidate will coordinate, manage, and administer the delivery of care services to our clients.

This role is responsible for:

• Conducting client care assessments and care planning
• Managing client compliance and a case load of clients.
• Intake processing, clinical care planning and reporting
• Coordinate the provision of quality person centred care according to the client's needs, service/care plans and available funding in accordance with budget
• General administration with respect to tasks performed
• On Call with a rotating roster between the care management team
• Assisting with the enquires via phone and walk in enquires

If you would like to work for a fast growing and industry leading company, then please apply for this position. We have an enthusiastic and dynamic Team that is ready to support your next career move. Extensive training will be provided to help you transition into this role. Genuine career progression is available as is a very generous remuneration package for the outstanding candidate.

Qualifications

• Minimum of Certificate 3 in Aged Care/Individual Support (Required)
• Driver Licence (Required)

Preferred Skills

• Previous experience within the aged care/NDIS/mental health Care coordination role
• Knowledge of My Aged Care, Home Care Package and NDIS
• Enrolled Nurse or Registered Nurse will be an advantage
• Experienced in assessing and planning care needs within the community
• Valid Driver's Licence
• High level of computer literacy, with a sound understanding of Microsoft Office
• An outgoing personality with high energy levels, good communication skills and personable telephone manner
• Ability to problem solve and think quickly under pressure
• Possess a 'can-do' positive attitude and work well in a team environment
• Ability to multitask with a strong attention to detail while keeping calm and focused
• Excellent networking, consultation skills to develop new referral sources and relationships with appropriate external organisations
• Excellent customer service skills with exceptional verbal and written communication skills
• Sound knowledge and understanding of home care services and guidelines