Administrator, Network and Desktop Support/ IT Graduate

Sony Music Entertainment Australia; Council of the City of Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading entertainment company in Sydney is hiring an Administrator for Network and Desktop Support. The position focuses on providing reliable IT support to users across Australia and New Zealand, suitable for recent graduates eager to enhance their IT careers. Candidates should possess strong communication skills and a Bachelor's degree in technology. The role offers various benefits and opportunities for professional growth.

Benefits

Private health benefits

Life insurance

Inclusive paid parental leave

Emergency back-up childcare

LinkedIn Learning

Qualifications

• 1-3 years experience in an enterprise IT setting.
• Experience in user support and IT operations.
• Familiarity with audio/video equipment operation is considered an asset.

Responsibilities

• Provide support to end users on Windows and Mac workstations.
• Manage IT assets and maintain inventory records.
• Assist in maintaining IT contingency and disaster recovery plans.

Skills

Windows and Mac support

Communication skills

Problem-solving

Attention to detail

Technical documentation

Education

Bachelor's degree in technology or related field

Tools

Active Directory

Office 365

Oracle databases

Power Apps

Power Automate

Job description

Administrator, Network and Desktop Support/ IT Graduate

Sydney

We are seeking a dedicated and proactive Administrator, Network and Desktop Support to enable effective daily IT operations and provide exceptional service desk support to users across Australia and New Zealand.

In this role, you will deliver reliable onsite and remote support to users, helping to maintain the stability and performance of network and desktop systems. You will play a key part in resolving technical issues efficiently, while actively contributing to the ongoing enhancement of IT services.

Additionally, you will support the implementation of various IT projects, ensuring smooth execution and alignment with business needs.

This position offers an excellent opportunity for recent graduates or early-career professionals who are enthusiastic, motivated, and eager to build a strong foundation in the IT field within a dynamic and supportive environment.

What you'll do:

• Provide independent support to end users on Windows and Mac workstations, including application-related inquiries.
• Address system vulnerabilities promptly to maintain security and compliance.
• Manage IT assets, maintain inventory records, and ensure accurate documentation.
• Enforce corporate IT security policies and standards across all systems.
• Assist in maintaining and updating the IT contingency and disaster recovery plans.
• Collaborate with local and corporate teams to support IT project implementation.
• Immediately report system errors or irregularities to the supervisor.
• Proactively investigate IT issues, recommend solutions, and execute corrective actions.
• Coordinate with corporate teams to facilitate global application deployments across ANZ.
• Familiarity with audio/video equipment operation is considered an asset.
• Liaise with data center personnel for equipment monitoring and management.
• Perform ad hoc tasks as assigned to ensure consistent and effective IT support.
• Adhere to all company policies, procedures, and IT standards without exception.

Who you are:

• Bachelors degree in technology or a related field.
• Ideally has one to three years’ experience in an enterprise IT setting.
• Experience supporting Windows, macOS, Active Directory, Office 365, Teams, OneDrive, SharePoint, Oracle databases, Power Apps, and Power Automate.
• Excellent communication skills with the ability to collaborate effectively in teams or work independently.
• Strong analytical abilities and attention to detail.
• Demonstrates initiative, problem-solving capabilities, and a commitment to user support.
• Capable of managing multiple tasks and performing under pressure.
• Skilled in preparing clear and accurate technical documentation.
• Committed to enhancing IT service quality and user experience.
• Maintains current knowledge of emerging IT technologies and trends.

What we give you:

• You join a global community with the opportunity to channel your passion every day.
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt and create what happens next. We give you the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.
• We provide an excellent range of benefits like private health benefits, life insurances, inclusive paid parental leave, emergency back-up childcare, LinkedIn Learning, Novated car leasing options plus loads of industry discounts & perks.

Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individuals sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

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