Administrator / Case Manager - Office Based

at; Gold Coast City; On-site; AUD 50,000 - 75,000; Full time

Job summary

A leading credit repair firm in Gold Coast City is seeking a Case Manager to provide exceptional client support and assist in financial advocacy. The ideal candidate excels in communication, enjoys problem-solving, and has a background in customer service. This role offers competitive pay, comprehensive training, and a vibrant team environment with exciting challenges and social activities.

Benefits

Corporate massages

Friendly team-building activities

Exciting work culture

Qualifications

• Great communicator with clear writing and speaking skills.
• Problem-solving enthusiast who enjoys legal loopholes.
• Detail-oriented and thorough in all tasks.
• Eager learner ready to grow and take on new challenges.
• Highly proficient with computers and technology.
• Experienced in customer service with a confident phone manner.

Responsibilities

• Provide top-notch support to clients as their customer champion.
• Solve disputes and find innovative solutions in credit repair.
• Collaborate with team members to ensure client satisfaction.
• Manage client communications and maintain detailed records.
• Support and learn from seasoned case managers.
• Advocate for clients in overcoming financial hurdles.

Skills

Customer service experience

Problem-solving skills

Communication skills

Detail-oriented

Tech-savvy

Job description

Overview

$50,000 – $75,000 per year + Super + Bonuses

Who We Are: At Credit Wipe Australia, we’re a young, energetic team dedicated to helping Aussies move forward from bad credit and financial mistakes. We’re looking for humble, hungry, and socially smart individuals to join our team as a Case Manager. If you’re coachable and ready to grow with us, we want you!

The Opportunity

We’ve helped over 10,000 Australians achieve their financial dreams. Our credit repair solutions enable clients to buy their first home, start new businesses, purchase dream cars, and escape high-interest lenders. We\'re the leading firm in the nation! Join us and be part of our journey to create more success stories.

What You\'ll Do

• Customer Champion: Be the hero for our clients by providing top-notch support, celebrating their successes, and introducing them to new opportunities that can further improve their lives.
• Creative Problem Solver: Dive into challenging disputes, uncover breaches in Australia\'s Credit Reporting Laws, and find innovative solutions that make a real difference.
• Dynamic Team Player: Collaborate with our energetic team to ensure smooth operations and exceptional client satisfaction.
• Organisational Guru: Keep everything running like a well-oiled machine by managing client communications, scheduling appointments, and maintaining detailed records.
• Expert Support: Assist our seasoned case managers, learn from the best, and grow your expertise.
• Financial Advocate: Advocate for clients within the credit repair industry, helping them overcome financial hurdles and restart their lives.

About You

• Great Communicator: You excel at talking to people and writing clearly.
• Problem-Solving Enthusiast: You love finding loopholes in the law and get excited about solving multiple problems daily.
• Detail-Oriented: You’re careful and thorough in everything you do.
• Eager Learner: You’re enthusiastic and ambitious, always ready to learn and grow.
• Tech-Savvy: You’re highly proficient with computers and outstanding at leveraging them at work.
• Independent Thinker: You can work independently and think on your feet.
• Customer Service Pro: You have experience in customer service and a confident phone manner.

What We Offer

• Exciting Challenges: Engage in stimulating activities that will keep you on your toes and your brain buzzing.
• Supportive Team: Join a team that values growth, humor, and making a real difference.
• Training & Development: Receive top-quality training and ongoing support to help you succeed.
• Fun Culture: Enjoy a vibrant, supportive work environment with social activities and company events.
• Competitive Pay: Earn a competitive salary and benefits.
• Perks: Corporate massages, fun, relaxing environment with an outgoing atmosphere, and frequent team building at premier Gold Coast destinations!

* Previous experience in Debt Collecting, Dispute Resolution, Credit Repair, Finance, Legal Industries or an interest in legal studies is highly sort after!