Administrative Officer

Catholic Education Diocese of Rockhampton; Wollongong City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading educational organization in Wollongong is seeking a dedicated Administration Officer. In this role, you will provide superior customer service, handle inquiries, schedule assessments, and support a friendly team environment. The position requires problem-solving skills and a commitment to professionalism, with opportunities for personal and professional growth. Join us to make a positive impact in a dynamic workplace.

Benefits

Paid birthday day off

Ability to purchase additional annual leave

Paid parental leave

Discounted health insurance

Weekly and monthly gift vouchers

Social days and celebrations

Qualifications

• Proven track record in a customer-centric role.
• Ability to work in a fast-paced, evolving environment.
• High level of professionalism.

Responsibilities

• Answer inquiries relating to new referrals and medical appointments.
• Liaise with stakeholders and clients via online chat portal.
• Schedule pre-employment assessments.
• Attend to inbound calls from clients efficiently.

Skills

Problem-solving skills

Excellent written and verbal communication

Ability to work well in a team

Job description

• Join a company with an award-winning culture, based Wollongong
• Celebrate your birthday with a paid day off.
• Win Weekly and Monthly gift vouchers to celebrate ‘core value winners!’

This is a great opportunity for an A-Player who thrives in a busy environment, has a passion for superior customer care. Mon to Fri business hours.

As an Administration Officer, you will take on a variety of responsibilities including customer service, answering phones, and coordinating bookings and results for pre-employment medicals and assessments. As the first point of contact, your duties will include:

• Answering a wide variety of enquiries relating to new referrals and medical appointments.
• Liaising with stakeholders and clients via our online chat portal.
• Scheduling pre-employment assessments.
• Collating results from pre-employment assessments and liaising with KINNECT’s medical team.
• Attending to inbound calls from a wide range of clients in an efficient and professional manner.

The successful candidate will be required to work an 8-hour shift between 8am and 5pm with a 30-minute break at our Wollongong Clinic location, must be flexible to work different hours on occasion.

WHY YOU WILL LOVE THIS JOB

One of our core values is helping people, and we know you share that passion, as a KINNECTer you will enjoy the following:

• Pay reviews based on value created, not length of time in the role.
• Opportunities for transfer to other locations across the country.
• Supportive Team Leaders to help you reach your potential.
• Opportunities to grow your career and skills in a diverse range of areas.
• A super friendly team!

WHY YOU WILL LOVE WORKING AT KINNECT

When you join KINNECT, your arrival will be celebrated with a welcome hamper and first-class perks including:

• Ability to purchase additional annual leave.
• Celebrating your birthday with a paid day off.
• Paid parental leave.
• Enjoy discounted health insurance.
• Weekly and monthly gift vouchers to celebrate ‘Core Values’ winners.
• KINNECT social days, work anniversary celebrations, and regular events.

HOW YOU WILL ADD VALUE

With a proven track record of success in a customer-centric role, you bring additional talents and attributes such as:

• Problem-solving skills and the ability to apply your knowledge to different scenarios.
• Ability to work in a fast-paced, evolving environment and prioritise effectively.
• Excellent written and verbal communication skills and a high level of professionalism.
• Ability to work well within a team environment.

READY TO APPLY?

If this opportunity speaks to you, press apply now! We request that all applications are submitted through SEEK or our careers website.

This position is being sourced directly by KINNECT. We respectfully request no agency approaches.

ABOUT KINNECT

When you work for KINNECT, you work with like-minded people whoenjoy a variety of challenges each day. Be a part of the journeyas we change lives through creating health certainty at work.

APPLY NOW

Personal Details * Required field

• Title *
• First name *
• Last name *
• E-mail *

Digits only or add + for international numbers

• Street *
• Street Cont.
• City, Town or Suburb *
• Postcode or Zipcode *
• Country *
• State, Region or Province *
• LinkedIn URL

  (Please click on your profile and copy the URL from your profile page.)

Questions

Do you have full working rights in Australia? *

• Yes
• No
At KINNECT we adopt a scorecard system where team members progress in salary based on their performance. For the role you have applied, the base salary starts at approximately $60,034 per annum (excluding superannuation). Is this salary in line with your expectations? *
• Yes
• No
• Could you please provide an example of a challenging customer interaction you successfully resolved, showcasing your problem-solving skills and commitment to superior customer service? *
• Are you comfortable working an 8-hour shift between 8am and 5pm with a 30-minute break, and flexible to work different hours on occasion? *

Privacy Acknowledgment

KINNECT collects personal information about you in order to assess your suitability for employment. This may include KINNECT contacting your current or previous employer/s or relevant government agencies, and contacting educational institutions to verify qualifications.

As part of the recruitment process, KINNECT may collect sensitive personal information from you about your membership of a relevant professional association (e.g. AHPRA), and in relation to your criminal record (for the purpose of conducting criminal history and safety checks if required).

KINNECT may disclose your personal information to our related companies and our service providers including Scout Talent, insurers, contractors, advisors, superannuation providers and government agencies, for the purposes detailed above or as otherwise required by law.

By submitting this application, you consent to KINNECT collecting, using and disclosing your personal information as detailed above. If you do not consent to KINNECT collecting your personal information, we will not be able to consider your application.