Integrated Service - Administration Support Officer

The GEO Group; City of Melbourne; On-site; AUD 64,000 - 67,000; Full time

Benefits offered by this job

Flexible working arrangements

Free parking

Professional development opportunities

Staff gym

Subsidised meals

Employee Assistance Program

Job summary

The GEO Group's Ravenhall Correctional Centre in Victoria is seeking an Integrated Service - Administration Support Officer to bolster the Case Management team with clerical duties, data entry and meeting coordination.

You will assist Case Management Coordinators, schedule CMRC meetings, maintain files and support multidisciplinary teams while upholding confidentiality and accuracy in information handling.

Qualifications

• High level competence in the use of computer systems, scheduling and timetabling, Microsoft and other applications.
• Previous experience in administrative roles and/or office management and support.
• Strong organisational and time management, verbal and written communication, including minute meetings and reports.
• Clear and evident professional boundaries with a commitment to maintaining the confidentiality of prisoner information.
• Ability to work and provide administrative support within a multidisciplinary environment.
• Demonstrated attention to detail and self-discipline leading to accurate data entry into information management systems.

Responsibilities

• Participate as a member of the operations Case Management team working collaboratively with all staff and providing administrative support as required.
• Provide administrative support to the Case Management Coordinators including minute taking, room bookings, scheduling and other needs as required.
• Conduct regular file audits of Individual Management Files including filing of relevant documents.
• Assist with scheduling, preparation, minuting and documentation of Case Management Review Committee Meetings (including Induction, Review, Pre-Release, Parole and other CMRCs as required).
• Provide administrative assistance to support case management delivery including printing resources and materials.
• Assist with the collation and dissemination of case management and other information to the community staff as required.
• Provide other administrative support functions as determined by the Case Management Coordinators.

Skills

Administration

Office management

Scheduling

Confidentiality

Teamwork

Data entry

Tools

Microsoft Office

Information systems

Job description

Integrated Service - Administration Support Officer

Are you a skilled administrator with experience working in dynamic and fast-paced environments?
Be part of a positive and collaborative multi-disciplinary Case Management team, with access to ongoing learning and development opportunities.
Full-Time salary $64,202 - $67,088 plus superannuation.
About the Opportunity

The Integrated Service Support Officer works closely with the Case Management Coordinators, custodial operations, Rehabilitation and Reintegration Services and Alliance Partners to support delivery of case management services within Ravenhall’s communities in line with Ravenhall’s Continuum of Care and Integrated Case Management models.

This role performs a variety of administrative and clerical tasks to support case management activity within Ravenhall’s Communities and Specialist Units. Reporting to the Case Management Coordinators they have a sound understanding of Ravenhall’s ethos and model and utilise their specialist administration skills to support case management activity at the Centre including coordination and scheduling of Case Management review committees (CMRC), minuting meetings, data entry, file management and other administrative tasks as required.

The Integrated Service Support Officer will:

• Participate as a member of the operations Case Management team working collaboratively with all staff and providing administrative support as required.
• Provide administrative support to the Case Management Coordinators including minute taking, room bookings, scheduling and other needs as required.
• Conduct regular file audits of Individual Management Files including filing of relevant documents.
• Assist with scheduling, preparation, minuting and documentation of Case Management Review Committee Meetings (including Induction, Review, Pre-Release, Parole and other CMRCs as required).
• Provide administrative assistance to support case management delivery including printing resources and materials.
• Assist with the collation and dissemination of case management and other information to the community staff as required.
• Provide other administrative support functions as determined by the Case Management Coordinators.

Your Skills & Experience

To be successful in the role of Integrated Service Support Officer you will have:

• High level competence in the use of computer systems, scheduling and timetabling, Microsoft and other applications, and an ability to learn new systems efficiently and effectively.
• Previous experience in administrative roles and/or office management and support.
• Demonstrated high-level organisational and time management skills, verbal and written communication, including an ability to effectively minute meetings and prepare reports.
• Clear and evident professional boundaries with a commitment to maintaining the confidentiality of prisoner information.
• Ability to work and provide administrative support within a multidisciplinary environment.
• Demonstrated attention to detail and self-discipline leading to accurate data entry into information management systems.

For more information about this position, please click here to download the position description.

About Ravenhall Correctional Centre

Ravenhall is Victoria’s largest, medium security prison for adult sentenced and unsentenced males. Its contemporary campus-style design provides a safe and humane environment that enables and nurtures GEOs Continuum of Care operating philosophy.

Ravenhall also has a dedicated Forensic Mental Health Unit and a specialised Closed Supervision Unit for people in care with significant challenging behaviours. In recognition of the importance of Continuum of Care, Ravenhall extends its presence into the community by providing ex people in our care with access to post-release support at GEO’s Community Reintegration Centre.

With a key focus on offenders who are Aboriginal and those with complex and mental health needs, there are significant opportunities to engage in work, education, programs and services, through an evidence-based approach to reduce re-offending.

Through investment in opportunities for people in our care to engage in work, education and programs, people in care are not only held safely and securely but given every chance to turn their lives around. Issues behind much of the crime in our communities – such as violent attitudes, anti-social behaviours and the abuse of drugs and alcohol – are addressed through innovative programs and interventions. At the same time helping the people in our care with day-to-day challenges such as gaining and holding down employment and finding a suitable place to live also help prevent a return to crime.

Ravenhall’s unprecedented emphasis on offender rehabilitation and reintegration is evidenced through collaborative and integrated relationships with key Alliance service partners including Forensicare, GEO HealthCare Plus, The Y, Honeywell and Bendigo Kangan Institute of Tafe. Together, Ravenhall provides an integrated service system that collaboratively brings about lasting positive change in the lives of the men in our care pre- and post-release. Through these partnerships the objective of Safer Victorian Communities is achieved.

To learn more about Ravenhall Correctional Centre, click here.

About the Benefits

Joining GEO is your chance to make a real and lasting difference in the lives of prisoners, their families and the community. Benefits of working for GEO, include but are not limited to:

• Role diversity and internal career progression opportunities
• Ongoing funding for professional development opportunities (including further education sponsorship)
• Support with Professional Registration costs
• Flexible working arrangements
• Competitive salary and rewards scheme
• Free parking
• Employee Assistance Program
• Staff gym
• Subsidised meals
• Fitness Passport to promote wellbeing. Discounted gym and pool access for members and their families to over 1500 fitness facilities across Australia.
• REACH Program
• Discounted Private Health Insurance (Medibank Private)

Important: Please note that Pre-Employment clearance can take up to approximately 6-8 weeks.

Please note: Only permanent Australian residents, Australian citizens or candidates with unrestricted visas and the right to work in Australia are eligible to apply for these positions.

To be considered for this role, applicants must submit a cover letter and a current resume.

Aboriginal and Torres Strait Islander applicants are highly encouraged to apply

Applications close at 11:59pm, Wednesday 9 September 2026

We are always looking for people to join our company who share the values that we stand for:

INTEGRITY RESPECT ACCOUNTABLE AGILE INNOVATIVE