Administration/ Reception Role - NDIS Provider department

Compassionate Community Care; Cairns Regional; On-site; AUD 60,000 - 80,000; Part time

Job summary

A leading provider of NDIS services in the Cairns region is seeking a highly organized Admin Support. The role involves providing administrative assistance for quality care delivery, with opportunities for flexible casual hours and professional development. Ideal candidates will have 1–2 years in an admin role, strong communication skills, and a positive attitude.

Benefits

Professional development opportunities

Supportive team environment

Flexible work hours

Qualifications

• Minimum of 1–2 years' experience in an administrative role, ideally within healthcare or social services.
• Strong ability to prioritize tasks and maintain attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Provide administrative support to management and care teams.
• Assist with client intake and maintain client records.
• Ensure all financial records are maintained accurately.

Skills

Organizational Skills

Communication

Technology Skills

Confidentiality & Sensitivity

Positive Attitude

Tools

Microsoft Office Suite

Client Management Systems

Job description

We are seeking a highly organized and detail-oriented Admin Support to assist with day-to-day operations and ensure the smooth running of our services. As part of our team, you will play a key role in supporting the delivery of quality care to our clients by providing administrative assistance to our care teams, management, and clients.

The Position is Casual with Full time hours to start with the possibility to go full time after the probation period has ended. Training will be provided.

Key Responsibilities:

• General Administration: Provide administrative support to the management and care teams, including scheduling, data entry, filing, ordering office supplies, and correspondence.
• Client Support: Assist with client intake and updates to client records. Maintain accurate and confidential client files in accordance with privacy regulations.
• Billing & Documentation: To ensure all financial records are maintained accurately. Assist with reporting and compliance documentation.
• Communication: Serve as a point of contact for clients, families, and other stakeholders. Address inquiries and coordinate communication between staff, clients, and external partners.
• Support Services: Help coordinate staff rosters, meetings, and training schedules. Assist with the preparation of reports and other documents as required.
• Scheduling and Recording Participant Appointments: Assisting the Care team with Booking and adding participant activities to the scheduling Software, calendars and logs
• Organizing Activities: Ensure all Office activities are planned, advertised and catered for. As well as the Community events board is kept up to date with local events to attend.

Skills & Experience Required:

• Experience: Minimum of 1–2 years' experience in an administrative role, ideally within the healthcare, disability support, or social services sector.
• Organizational Skills: Strong ability to prioritize tasks, manage multiple duties, and maintain a high level of attention to detail.
• Communication: Excellent written and verbal communication skills with the ability to interact effectively with people from diverse backgrounds.
• Technology Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with client management systems (CRM) or similar software.
• Confidentiality & Sensitivity: Understanding of the importance of confidentiality and ability to handle sensitive information with discretion.
• Positive Attitude: Ability to work independently and as part of a team, with a friendly, professional, and empathetic approach.
• NDIS Knowledge: Understanding of NDIS processes, plan management, and compliance requirements preferred
• Screening Requirements: Valid Police Check (or willingness to obtain) and NDIS Worker Screening Check required

What we offer

At Compassionate community care, we're committed to supporting our employees and promoting a positive work-life balance. In this role, you'll enjoy the flexibility of casual work, with the opportunity to take on additional hours as needed. We also offer a range of benefits, including professional development opportunities and a supportive team environment.

About us

Compassionate community care is a leading provider of NDIS services in the Cairns region, dedicated to empowering individuals with disability and helping them to live independent and fulfilling lives. Our team of experienced professionals is passionate about making a positive difference in the lives of our clients, and we are committed to creating an inclusive and supportive workplace culture.