Administration Officer - Wansey Dialysis - Targeted

NSW Health; Newcastle City Council; On-site; AUD 80,000 - 100,000; Part time

Job summary

A health service provider in Newcastle is looking for a dedicated Administration Officer to provide essential support in dialysis units. The ideal candidate will have strong organizational skills and the ability to manage multiple priorities while demonstrating empathy towards patients. This permanent part-time role offers opportunities for personal and professional growth within a supportive team.

Benefits

4 weeks annual leave

Salary packaging options

Discounted gym options

Employee Assistance Program

Qualifications

• Motivated individual who thrives in a healthcare environment.
• Demonstrates professionalism and resilience in challenging situations.
• Detail-oriented with the ability to manage multiple priorities.

Responsibilities

• Act as the first point of contact for patients.
• Manage daily administrative functions and prepare clinics.
• Provide support to the dialysis education team and Clinical Nurse Consultants.

Skills

Problem-solving

Organizational skills

Professionalism

Empathy

Adaptability

Job description

Keeping care flowing — seamless support behind every dialysis session.

Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 3
Remuneration: $33.46 - $35.54 + 12% Super + Salary Packaging
Hours Per Week: 24
Location: John Hunter Hospital | Awabakal Land

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access.

About The Role

As an Administration Officer, you’ll play a vital role in ensuring the smooth operation of both dialysis units by providing high-quality administrative support to staff, patients, and visitors.

Key Responsibilities

• Act as the first point of contact — greeting patients, answering phones, and managing appointments.
• Prepare clinics, organise patient folders, and maintain orientation packs.
• Manage daily administrative functions, including rosters, admission reports, stock ordering, and general office duties.
• Provide direct support to the dialysis education team, Clinical Nurse Consultants (CNCs), Clinical Nurse Educators (CNEs), Technical Services, and Home Dialysis Services.
• Assist with Work Health & Safety (WHS) inspections, Chemalert stocktakes, and preparing multi-disciplinary team (MDT) patient lists.
• Works days are - Monday, Tuesday and Thursday. Every 2nd Tuesday will be at our Raymond Terrace Dialysis

About You

We’re looking for a motivated and organised individual who thrives in a healthcare environment and enjoys working as part of a dedicated team.

You will

• Demonstrate professionalism and resilience when managing challenging situations or personalities.
• Be a natural problem-solver who knows when to step in and when to escalate issues.
• Show empathy, compassion, and patience, especially when working with patients in distress.
• Be detail-oriented, adaptable, and capable of juggling multiple priorities.

What We Offer

• A supportive team culture with opportunities for growth and development.
• The chance to make a real difference in patients' lives every day.
• Comprehensive onboarding and access to resources that support your success.

Benefits

• Proximity to shopping and other services
• 4 weeks annual leave (pro-rata for part time employees)
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
• Salary packaging options - up to $11,600 plus novated leasing
• Fitness Passport for health and well-being - discounted gym options for you and your family
• Employee Assistance Program (EAP) for staff and family members
• Opportunity to work and collaborate with a range of non-clinical and clinical professionals

Hunter New England Health is an Equal Employment Opportunity employer and welcomes applications from Aboriginal and Torres Strait Islander people.

We are committed to creating a workplace culture that values diversity and inclusion, and provides equal opportunities for all staff.