Administration Officer - Walk-in Centres

ACT Health; Canberra; On-site; AUD 70,000 - 84,000; Full time

Benefits offered by this job

Salary packaging

Flexible working conditions

Employee Assistance Program

Onsite physiotherapists

Job summary

ACT Health in Canberra seeks an Administration Officer for the Walk-in Centres. You will be the first point of contact, greet consumers, determine needs, and provide patient-centred administrative support within a tertiary hospital environment.

The role requires strong customer service, adaptability to a fast-paced setting, and a commitment to confidentiality. Applicants must be able to work across all ACT Walk-in Centres with a rotating roster.

Qualifications

• Excellent customer service skills.
• Ability to adapt to a fast-paced environment.
• Commitment to contributing to a positive workplace culture.
• Sensitivity, professionalism and confidentiality in interactions.

Responsibilities

• Provide patient-centred support to consumers accessing the Walk-in Centre services.
• Greet consumers, consult with them to determine needs, and maintain respectful, confidential interactions.
• Examine and direct incoming correspondence and telephone enquiries.
• Enter and update client information in databases and maintain accurate records per organisational requirements.
• Support and promote CHS values of Reliable, Progressive, Respectful and Kind.

Job description

Employment Type: Full Time, Temporary 9 Month Contract with the possibility of extension and/or permanency
Classification: Administrative Service Officer Level 2/3 (PN 44721)
Salary: $70,236 - $84,284 (Plus 12.5% Super)
Location: Canberra Health Services
Section: Walk-in Centres
Closing Date: 21st October 2026

What can we offer you:

Competitive pay rates and excellent working conditions within a tertiary hospital.

Salary Packaging with many options that provide full fringe benefits tax concessions.

Flexible working conditions.

Access to Employee Assistance Program.

Access to onsite Physiotherapists.

About the Role:

Do you enjoy helping people, thrive in a fast-paced environment and take pride in delivering outstanding customer service? If so, we'd love to hear from you. Join our Walk-in Centre team and play a vital role in supporting consumers and contributing to safe, high-quality patient care.

As an Administration Officer at the Walk-in Centres, you will provide patient-centred support to consumers accessing the service. As the first point of contact, you will greet consumers, consult with them to establish their needs, and demonstrate respect, sensitivity and confidentiality in every interaction.

In this role, you will perform a range of administrative functions that contribute to the delivery of safe, client-focused patient care. You will examine and direct incoming correspondence and telephone enquiries, enter and update client information within databases, and maintain accurate records in line with organisational requirements. You will also support and promote the CHS values of Reliable, Progressive, Respectful and Kind, recognising the important role these values play in the holistic operation of the Walk-in Centre.

To be successful in this position, you will possess excellent customer service skills, the ability to adapt to a fast-paced environment, and a commitment to contributing to a positive workplace culture. You will work effectively within a team and have a strong understanding of the importance of sensitivity, professionalism and confidentiality.

If you're passionate about helping people, enjoy working in a collaborative team environment, and can confidently balance customer service and administrative responsibilities, we'd love to hear from you.

Please note:

The successful applicant will need the ability to work across all ACT Walk-in Centres.

This is a part-time shift working role requiring the ability to work a rotating roster with varying start/finish times between 7.30am and 22:30pm as well as weekends and public holidays to meet the operational requirements of the centre.

Please note prior to commencement successful candidates will be required to:

Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by the community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

If you would like further information regarding this opportunity, please contact Indu Nair at 0481 097 *** or at *********@act.gov.au.