Administration Officer - Urodynamics

Queensland Government; City of Brisbane; On-site; AUD 60,000 - 70,000; Full time

Job summary

Queensland Government administers the Urodynamics Outpatient Department, providing essential clerical support to the Nurse Unit Manager and clinical staff. The role involves coordinating patient appointments, maintaining accurate demographics and referrals, and delivering compassionate service to patients and visitors.

You will work in a collaborative environment, handling enquiries, prioritising tasks, and contributing to service improvements and patient safety initiatives within QEII Hospital.

Qualifications

• Organised and proactive administration professional with strong communication skills.
• Experience delivering courteous patient, visitor and staff service across multiple channels.
• Ability to maintain accurate information and protect confidentiality in line with policies.

Responsibilities

• Coordinate patient appointment activities including scheduling, arrivals, cancellations and waiting-list management.
• Deliver professional customer service via phone, email and face-to-face interactions.
• Maintain accurate patient demographics, Medicare and referral information in information systems.
• Support service improvement, patient safety and quality initiatives while managing competing priorities.

Skills

Administration

Customer service

Data entry

IT literacy

Tools

Microsoft Office

Client information systems

Job description

Your new role:

As an Administration Officer – Urodynamics, you will provide timely, accurate and high-standard administrative support to the Nurse Unit Manager, clinical staff, patients and visitors within the Urodynamics Outpatient Department.

• Coordinate a range of patient appointment activities, including scheduling, arrivals, cancellations, rescheduling and waiting‑list management, while coordinating with other services and arranging transportation and follow‑up appointments where required.
• Deliver professional and compassionate customer service to patients, visitors and staff across telephone, email and face‑to‑face interactions, responding to enquiries and directing queries appropriately.
• Maintain accurate patient demographic, Medicare and referral information using relevant information systems, while ensuring data integrity, confidentiality and compliance with policies and procedures.
• Contribute to a positive, collaborative workplace by supporting colleagues, managing competing priorities, meeting deadlines and participating in service improvement, patient safety and quality initiatives.

About you:

We are looking for an organised and proactive administration professional who combines strong technical capability with a genuine commitment to providing a positive patient and customer experience.

You have high-level communication and interpersonal skills, with the ability to engage professionally and empathetically with patients, staff and stakeholders while maintaining confidentiality.

You are a strong team player who takes responsibility for your work, demonstrates initiative and can effectively organise your workload to meet team priorities and deadlines.

You bring strong administrative and computer skills, with the ability to maintain highly accurate information and work confidently with client information systems and databases.

You are a capable problem solver who can work largely unsupervised, make sound decisions, seek clarification when needed and identify practical solutions in a changing environment.

What we can offer you:

We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.

We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.

We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role

You’ll have all the benefits of working for Queensland's world‑class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Queen Elizabeth II Jubilee Hospital:

The QEII Hospital (QEII) is a medium metropolitan adult facility providing a range of inpatient and outpatient services including a 24‑hour Emergency Department. We provide a range of services, including surgery, cardiology, endoscopy, orthopaedics, gynaecology, urology, geriatric, respiratory and emergency medicine.

We’re making our hospital bigger and better to make it easier for our growing community to get the health care they need. We'll have more beds, medical wards and expanded intensive care and emergency services planned to be opened by 2027.

QEII Hospital, a place of opportunity to make a difference and grow your career!

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply. We are better together.