Administration Officer - Rates

Catholic Education Diocese of Rockhampton; City of Greater Bendigo; On-site; AUD 60,000 - 80,000; Full time

Job summary

A community-focused organization in Greater Bendigo seeks a proactive individual for an administration and customer support role within the Rates team. Responsibilities include handling customer inquiries, financial transactions, and data entry. Ideal candidates should have relevant administrative experience and strong computer skills, particularly in Microsoft Office. This full-time position offers annual salary increases and flexible work options.

Benefits

Annual salary increases

17.5% annual leave loading

Flexibility in work options

Paid parental leave

Training & development opportunities

Qualifications

• Relevant administrative and customer service experience.
• Strong attention to detail and time management skills.
• Ability to learn and adapt to new software.

Responsibilities

• Provide effective administration support to the Rates team.
• Complete financial transactions and manage debt collection.
• Conduct customer support both over the phone and via email.

Skills

Administrative experience

Customer service focus

Good communication skills

Attention to detail

Time management

Excellent computer skills

Tools

Microsoft Office

Job description

The City of Greater Bendigo is in the heart of central Victoria on Dja Dja Wurrung and Taungurung Country. Located just 90 minutes’ drive from Melbourne, our region offers all the benefits of a large city with a warm and welcoming country feel.

Greater Bendigo is an attractive region that is famous for its food and wine, and boasts the Bendigo Art Gallery, theatres, stunning heritage buildings and natural surrounds that provide great recreational opportunities. There are also high quality education and health services, a wide range of housing options, excellent rail and road networks, and Bendigo Airport has regular direct QantasLink flights to Sydney.

We provide more than 65 important services to support our community, which is heading towards a population of 200,000 by 2050. Now is a great time to join us!

The Role

In this varied role, you will provide effective and efficient administration and customer support in the day-to-day operations of the Rates team.

You will undertake a range of duties including customer support – both over the phone and email, completing financial transactions, debt collection, data entry and general administration.

About You

To be successful in this role you will have:

• Relevant administrative and customer service experience
• A customer service focus with good communication skills
• Strong attention to detail
• The ability to plan, organise and manage your time effectively
• Excellent computer skills, including Microsoft Office with the ability to learn and adapt to new software programs

A satisfactory police records check is required for this position.

What We Offer

• Annual salary increases (next increase from 11 October 2025) | 17.5% annual leave loading | Above award wages
• Full time position | Secure and stable employment | Flexible work options
• Paid parental leave | Purchased leave | Study leave | Training & development opportunities

Visit our Employee Benefits website for more of our benefits.

Contact

If you require any further information regarding this position, please contact Jenna Grant, Team Leader Rates and Revenue on [phone].

To Apply

Please submit your cover letter, outlining why you are interested in this position and detailing your relevant experience with your current CV/resume by close of business Tuesday 21 October 2025.

The City of Greater Bendigo is an equal opportunity employer and is committed to providing a culturally safe and respectful environment for all Aboriginal and Torres Strait Islander people.

The City of Greater Bendigo is committed to being a child safe organisation and has zero-tolerance of child abuse.