Administration Officer - Medical

Royal Flying Doctor Service; Mount Isa City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary + super

Tax-free benefits up to 18,550

Employee assistance program

Private health insurance discounts

Uniform provided

Fitness Passport access

Job summary

Royal Flying Doctor Service (Queensland Section) is seeking a highly organised Medical Administration Officer to support primary healthcare services on Mornington Island from the Mount Isa base. This full-time, 12-month contract focuses on efficient clinic administration, patient records, referrals, and collaboration with NACCHS and multidisciplinary teams.

The role requires experience in medical administration, strong communication, and a high level of detail orientation.

Qualifications

• Previous experience in a medical, healthcare or clinical administration position.
• Strong computer skills, including Microsoft Office applications.
• Excellent communication and interpersonal skills.
• A high level of attention to detail and organisational capability.
• The ability to work collaboratively within a multidisciplinary team.
• A commitment to delivering exceptional customer and patient service.

Responsibilities

• Manage day-to-day clinic administration activities
• Maintain and update patient records within Best Practice and other clinical systems
• Process referrals, correspondence, pathology results and discharge summaries
• Monitor and manage clinic email inboxes and support clinician follow-up requirements
• Coordinate patient information requests and manage incoming and outgoing correspondence
• Scan, import and accurately categorise documents within medical records
• Maintain patient confidentiality and privacy at all times
• Support clinicians with administrative tasks, including recalls and patient communications
• Assist with quality improvement activities and clinical governance requirements
• Work collaboratively with the Ngarnal team to support efficient clinic operations

Skills

Medical administration

Attention to detail

Communication skills

Interpersonal skills

Team collaboration

Education

Certificate III in Medical Administration

Tools

Microsoft Office

Job description

About the Role

The Royal Flying Doctor Service (Queensland Section) (RFDS) is seeking a highly organised, detail orientated and customer-focused Medical Administration Officer to support the delivery of primary healthcare services for the Ngarnal Aboriginal Community Controlled Health Service (NACCHS) on Mornington Island.

Working from the RFDS Mount Isa base, this role supports a unique partnership between NACCHS and the RFDS. Together, we deliver integrated primary healthcare services to the Mornington Island community, combining the RFDS expertise in remote healthcare with Ngarnal's local community connection and cultural knowledge to improve health outcomes and provide consistent, culturally safe care.

This is an initial full-time, 12-month contract. Reporting to the RFDS Practice Manager and working closely with the on-site clinic Administration Officer, Medical Officers, Nurses and Aboriginal Health Workers, you will play a key role in supporting the day-to-day operations of the clinic and the delivery of high-quality healthcare services.

An excellent opportunity for an experienced administrator who enjoys working in a collaborative healthcare environment and is passionate about making a meaningful difference in remote and Indigenous healthcare.

Key Responsibilities

• Manage day-to-day clinic administration activities
• Maintain and update patient records within Best Practice and other clinical systems
• Process referrals, correspondence, pathology results and discharge summaries
• Monitor and manage clinic email inboxes and support clinician follow-up requirements
• Coordinate patient information requests and manage incoming and outgoing correspondence
• Scan, import and accurately categorise documents within medical records
• Maintain patient confidentiality and privacy at all times
• Support clinicians with administrative tasks, including recalls and patient communications
• Assist with quality improvement activities and clinical governance requirements
• Work collaboratively with the Ngarnal team to support efficient clinic operations

What You'll Bring

• Previous experience in a medical, healthcare or clinical administration position
• Strong computer skills, including Microsoft Office applications
• Excellent communication and interpersonal skills
• A high level of attention to detail and organisational capability
• The ability to work collaboratively within a multidisciplinary team
• A commitment to delivering exceptional customer and patient service

Desirable:

• Certificate III in Medical Administration
• Experience using Best Practice or other GP practice software
• Understanding of Medicare billing processes

Why work for us?

At the RFDS (Queensland Section), you’ll be driven by purpose not tasks; it’s about being part of an organisation where, whatever your role, you make a difference each day to people’s lives.

By joining the RFDS (Queensland Section), you will have access to the following:

• A highly competitive salary + super
• Access up to $18,550 tax-free benefits – increasing your take home pay!
• Work with people who are passionate about our purpose and proud of their contribution
• Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice
• Private health insurance discounts
• Full uniform allocation
• Access to our Fitness Passport (for staff and family members)!
• RemServ Rewards, where members receive cashback benefits on purchases from hundreds of leading Australian retailers, including groceries, fashion, technology and travel.

The RFDS acknowledges the Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.

The RFDSis committed to the protection of human and legal rights, including the rights of children, young people and adults to be safe, heard and cared for.In upholding the Universal Principle, RFDSis committed to creating an organisational environment that ensures Aboriginal and Torres Strait Islander children and their families feel welcome, safe, valued, included and respected.