Administration Officer Level 3 - Targeted

NSW Health; Newcastle; Presencial; AUD 74.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly Allocated Days Off

4 weeks annual leave

Paid parental leave

Salary packaging options

Fitness Passport

Employee Assistance Program (EAP)

Descripción de la vacante

John Hunter Hospital, Awabakal Country, NSW, is seeking an Administration Officer Level 3 to support patient flow and keep hospital operations running smoothly. You’ll provide high-quality administrative support across the Patient Flow Unit and related teams, with a focus on roster management, calendar coordination and confidential records.

The role offers a busy, varied environment with hands-on training and ongoing support from senior managers, and invites applicants who are organised,

Formación

• Organised and proactive administrator
• Ability to manage competing priorities and communicate effectively with a wide range of people
• Certificate III in Business Administration desirable but experience valued
• Strong attention to detail and confidentiality
• Willingness to learn and adapt in a busy hospital environment

Responsabilidades

• Answering telephone enquiries and actioning tasks promptly and professionally
• Creating and maintaining rosters, including updating roster changes for After-Hours Managers and the Transfer Unit
• Coordinating calendars, meetings and appointments
• Preparing meeting minutes and maintaining accurate records
• Updating leave calendars and other administrative records
• Ordering office supplies using systems including COS, iProcurement and Finsbury Green
• Using SDPR and the Patient Flow Portal to support the Patient Access Manager with patient allocation
• Assisting with transport escalations and coordinating appropriate follow‑up
• Handling sensitive information with confidentiality and discretion
• Providing general administrative support to the Patient Access Manager and Demand & Logistics Manager

Conocimientos

Organised

Time management

Communication

Interpersonal skills

Confidentiality

Adaptability

Educación

Certificate III in Business Administration

Herramientas

COS

iProcurement

Finsbury Green

SDPR

Patient Flow Portal

Descripción del empleo

Administration Officer Level 3 - Targeted

Support the smooth movement of patients across John Hunter Hospital and be part of a team that keeps our busy hospital running efficiently.

Employment Type:TemporaryFull Time until December 2027
Position Classification:Admin Officer Level 3
Remuneration:$73,915.12 - $76,218.80 per annum + super
Hours Per Week:38
Location: John Hunter Hospital | Awabakal Country
Requisition ID:REQ705213
Applications Close: Wednesday, 18th November 2026

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Where you'll be working:
Join the Patient Flow Unit at John Hunter Hospital, working within a small and supportive team alongside the Patient Access Manager and Demand & Logistics Manager.

You’ll work closely with After-Hours Managers and the JHH Transfer Unit, while liaising with Nursing Unit Managers, Medical Officers and management teams across the John Hunter Hospital campus to support effective patient flow and hospital operations.

This is an opportunity to play an important behind-the-scenes role in ensuring the right information, resources and support are in place to keep services operating smoothly.

About the role:
As an Administration Officer, you’ll provide high-quality administrative support across the Patient Flow Unit, After-Hours Managers and JHH Transfer Unit.

Your day will be varied, with responsibilities including:

• Answering telephone enquiries and actioning tasks promptly and professionally.
• Creating and maintaining rosters, including updating roster changes for After-Hours Managers and the Transfer Unit.
• Coordinating calendars, meetings and appointments.
• Preparing meeting minutes and maintaining accurate records.
• Updating leave calendars and other administrative records.
• Ordering office supplies using systems including COS, iProcurement and Finsbury Green.
• Using SDPR and the Patient Flow Portal to support the Patient Access Manager with patient allocation.
• Assisting with transport escalations and coordinating appropriate follow‑up.
• Handling sensitive information with a high level of confidentiality and discretion.
• Providing general administrative support to the Patient Access Manager and Demand & Logistics Manager as required.

No two days will necessarily be the same, making this a great opportunity for someone who enjoys a fast‑paced, varied administrative role where their work has a direct impact on hospital operations.

About you:
We’re looking for an organised and proactive administrator who can confidently manage competing priorities and communicate effectively with a wide range of people.

You will bring:

• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• A proactive, solution-focused approach to your work.
• High attention to detail and accuracy.
• The ability to remain flexible and adaptable in a busy environment.
• Confidence using a range of computer systems and the ability to quickly learn new software and processes.
• A strong commitment to confidentiality and handling sensitive information appropriately.

A Certificate III in Business Administration is desirable, however, relevant experience and capability are highly valued.

How you'll be supported:
You’ll join a small, supportive team where you’ll receive hands‑on training and ongoing support from the Demand & Logistics Manager and Patient Access Manager.

If you’re new to the patient flow systems used in the role, training will be provided to help you build your knowledge and confidence.

This is a fantastic opportunity to develop your administration skills within a major tertiary hospital while gaining valuable experience in patient flow, hospital operations and healthcare administration.

What we can offer you:
At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:

• Monthly Allocated Days Off (for full-time employees)
• 4 weeks annual leave (pro-rata for part time employees)
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
• Salary packaging options - up to $11,600 plus novated leasing
• Fitness Passport for health and well-being - discounted gym options for you and your family
• Employee Assistance Program (EAP) for staff and family members

Additional information:

• An eligibility list will be created for future temporary full or part time vacancies.
• To be eligible for employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact ***************@health.nsw.gov.au for confidential support.