Administration Officer Level 3 - MNC Virtual Care - Located Within Mid North Coa

Mid North Coast Local Health District; Sydney; On-site; AUD 51,000 - 52,000; Part time

Job summary

Mid North Coast Local Health District's MNC Virtual Care unit seeks an Administrative Officer Level 3 to support daily operations, data entry, and patient registration. You will use MS Excel, Word, Outlook and Teams to maintain accurate records and respond to enquiries in a busy clinical environment.

The role requires a competent administrative professional who can work across services, prioritise tasks, and contribute to quality improvement initiatives.

Qualifications

• Experience providing high-level administrative support.
• Proficient in MS Excel, Word, Outlook and Teams.
• Strong communication and customer service skills.
• Able to manage multiple tasks and meet deadlines.

Responsibilities

• Provide administrative support to the MNC Virtual Care service.
• Handle day-to-day running of the care centre including data entry and reconciliation.
• Answer telephone enquiries and manage patient registration.

Skills

MS Excel

Administrative support

Communication skills

Microsoft Word

Time management

Tools

MS Teams

Outlook

Job description

Administration Officer Level 3 - MNC Virtual Care - Located Within Mid North Coa

Mid North Coast Local Health District – Sydney North Shore NSW

Employment Type: Casual
Position Classification: Administration Officer Level 3
Remuneration: $37.27 - $38.44 ph.
Hours Per Week: Varied
Requisition ID: REQ691511
Applications Close:10th December 2026

This is Not a work from home position.
Please complete application as soon as possible as interviews will be conducted on an ongoing basis.
Employment with Mid North Coast LHD requires candidates to hold a valid authority to work in Australia (Aust Work Rights Visa).

What you'll be doing
The primary purpose of MNC Virtual Care is to reduce preventable admissions and decrease length of hospital stay through virtual Urgent Care delivery, early intervention and care navigation to people who have been identified as at risk of Emergency Department presentation and hospitalisation.

The Administrative Officer will provide a high level of administrative support to the MNC Virtual Care service. This role is responsible for all administrative functions relating to the day to day running of the care centre including; computer skills specifically MS Excel, patient registration and administrative data entry and data reconciliation, and answering telephone enquiries.

The Administrative Officer will provide timely and accurate administrative services for all staff in the Virtual Care team in line with current Mid North Coast Local Health District policies and procedures.

About You

You are a highly capable and adaptable administrative professional with sound knowledge of general administration procedures and the effective use of workplace technology. You possess strong computer skills and are proficient in a range of software applications, including Microsoft Word, Excel, Outlook, and MS Teams, enabling you to deliver accurate and efficient administrative support in a busy work environment. Your well-developed interpersonal, written, and verbal communication skills allow you to liaise confidently, professionally, and courteously with people at all levels, fostering positive working relationships and effective collaboration.

You demonstrate the ability to work under broad supervision while managing a diverse range of responsibilities as a productive member of a multidisciplinary team. Your strong organisational skills enable you to effectively prioritise competing tasks, manage workloads, and consistently meet deadlines while maintaining a high standard of work. You are committed to delivering quality service and actively contribute to continuous quality improvement initiatives that enhance workplace practices, procedures, and outcomes.

You thrive in dynamic environments and bring flexibility and resilience to rotational roles across services, readily adapting to changing priorities and operational requirements. Your commitment to teamwork, professionalism, and customer-focused service ensures that you make a positive contribution to organisational objectives. Additionally, you hold a current NSW Driver Licence and are willing to travel and drive for work purposes as required, supporting the effective delivery of services across a range of locations.

Diversity and Inclusion lies at the heart of how we recruit.
Mid North Coast Local Health District is committed to building a diverse workforce that reflects and understands the community we serve. We are dedicated to fostering an inclusive workplace culture where everyone feels respected, valued and that they belong. As an equal opportunity employer, we welcome applications from candidates of all cultures, backgrounds, abilities, and experiences.

We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact ***************@health.nsw.gov.au .

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive for Category A positions prior to offer.

All new employees must agree to comply with the requirements outlined under the General questions section at Occupational assessment screening and vaccination - FAQ

Salary will be accordance with NSW Health State Awards for the advertised classification/s. These awards are available at http://www.health.nsw.gov.au/careers/conditions/pages/default.aspx.

Are you interested in moving to the Mid North Coast? Learn more at The Welcome Experience. A free service supporting businesses, essential workers and their families who are considering moving or have made the move to regional NSW.

A TALENT POOL MAY BE CREATED FOR FUTURE ROLES AND WILL REMAIN VALID FOR 18 MONTHS.

For role related queries or questions contact Cassie Deans on ************@health.nsw.gov.au

For Diversity, Equity & Inclusion enquiries, please contact the District Manager - ***************@health.nsw.gov.au

Code of Ethics and Conduct for NSW Government Sector Employees

Mid North Coast LHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards

Need assistance with your application please refer to our resources: How To Apply or for Aboriginal People and Torres Strait Islanders refer to: Stepping Up