Administration Officer Level 2 - Forensic Mental Health

NSW Health; Blacktown; On-site; AUD 47,000 - 51,000; Part time

Job summary

NSW Health in Blacktown is recruiting an Administration Officer Level 2 (Ward Clerk) to support the new forensic mental health service. You’ll provide reliable admin support to the clinical team, help the ward run smoothly and ensure patients, families and staff receive a welcoming service.

This permanent part-time role (19 hours/week) offers front-line patient contact, accurate record-keeping across iPIMS and SYNAPTIX, and collaboration with nurses and managers to prioritise urgent tasks and

Qualifications

• Strong organisational skills and ability to prioritise tasks.
• Experience in front-line customer service within a clinical or ward setting.
• Ability to maintain accurate patient information across multiple systems.

Responsibilities

• Provide reliable administrative support to the clinical team and ward operations.
• Deliver front-line customer service to patients, families, visitors and staff with professionalism.
• Maintain and update patient information across iPIMS, SYNAPTIX and other electronic systems.
• Manage patient files, clothing, property and ward administrative processes.

Skills

Organised

Customer service

Attention to detail

Team communication

Tools

IPIMS

SYNAPTIX

Job description

Administration Officer Level 2 - Forensic Mental Health

Join a brand-new forensic mental health service from day one

Build your administration career in a growing specialist service

Make a meaningful difference supporting patients, families and teams

Manage essential ward administration and help build a safe, recovery-focused forensic mental health service.

Employment Type:Permanent Part Time
Position Classification:Administration Officer Level 2
Remuneration: $34.93 - $36.09 per hour
Hours Per Week:19
Location:Blacktown

Where you'll be working
Located at Budyari Gamada, Blacktown Hospital, you’ll join the new 20-bed Low Secure Forensic Mental Health Inpatient Unit, opening 13 October 2026. This is an exciting opportunity to become part of a contemporary service being established from the ground up, where your contribution will help shape the team culture, patient experience and day-to-day operations.

Working within Mental Health Services at Western Sydney Local Health District, you’ll be part of a diverse and collaborative multidisciplinary workforce committed to delivering high-quality, evidence-based care.

Be part of a new specialist forensic mental health service and contribute from day one.

Work alongside nursing, medical, allied health and administrative professionals in a multidisciplinary environment.

Support a service focused on recovery-oriented, trauma-informed and consumer-centred care.

Build strong working relationships across the Forensic Mental Health Network and Justice Health and Forensic Mental Health Network.

Join a growing health district that values collaboration, innovation, education and research.

What you'll be doing

As an Administration Officer Level 2 (Ward Clerk), you’ll provide reliable and responsive administrative support to the clinical team, helping the ward operate efficiently while ensuring patients, visitors and staff receive a professional and welcoming service.

Provide front-line customer service to patients, families, visitors and staff, responding to enquiries with professionalism and empathy.

Maintain accurate patient information and records across iPIMS, SYNAPTIX and other electronic systems.

Manage patient files, documentation, clothing, property and ward administrative processes in line with organisational requirements.

Coordinate the delivery and collection of documents, pharmacy provisions, requisites and patient files to support effective ward operations.

Work collaboratively with the Nurse/Unit Manager and wider team to prioritise competing demands, resolve day-to-day issues and maintain a high standard of service.

Ready to make your mark?

This is more than an administration role. It’s an opportunity to help establish a new service, support a specialist clinical team and contribute to better outcomes for people experiencing complex mental health needs.

If you’re organised, resilient, customer-focused and thrive in a busy environment where every day brings new challenges, we want to hear from you.

Join Western Sydney Local Health District and be part of building the future of forensic mental health care.

Applications Close: 24th September 2026

Need more information?

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Blacktown hospital car parking allocation model is changing. There is a managed waitlist for parking for new staff commencing at Blacktown Hospital. This does not apply to staff with a disability parking permit.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.