Administration Officer - Emergency Department

West Moreton Hospital and Health Service; Ipswich City; On-site; AUD 60,000 - 75,000; Part time

Job summary

A regional healthcare provider in Queensland is looking for an Administration Officer to deliver effective administrative support within the Emergency Department. The ideal candidate will demonstrate strong customer service, organizational skills, and teamwork. This part-time position includes responsibilities such as supporting patient flow and maintaining the reception area. Join a dynamic team committed to health care excellence.

Benefits

17.5% annual leave loading

12.75% employer contribution to superannuation

Professional development

Salary sacrificing options

Wellness programs

Employee Assistance Service (EAS)

Qualifications

• Experience working in customer service roles.
• Ability to work as part of a 24-hour roster.
• Knowledge of basic medical terminology.

Responsibilities

• Provide administrative support to the Emergency Department Reception.
• Assist in patient flow for nursing and medical staff.
• Handle customer inquiries and maintain high service standards.

Skills

Customer Focus

Organisation and Planning

Team Focus

Quality Focus

Continuous Learning

Technical Knowledge

Tools

Microsoft Word

Microsoft Excel

Job description

Administration Officer - Emergency Department - Rolling Recruitment

Join to apply for the Administration Officer - Emergency Department - Rolling Recruitment role at West Moreton Hospital and Health Service

Administration Officer - Emergency Department - Rolling Recruitment

Join to apply for the Administration Officer - Emergency Department - Rolling Recruitment role at West Moreton Hospital and Health Service

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About The Role

Provide and maintain a highly responsive and effective administrative support and customer service function to the 24 hour Emergency Department Reception. Contribute to patient flow by performing a support role to nursing and medical staff in the department.

About The Role

Provide and maintain a highly responsive and effective administrative support and customer service function to the 24 hour Emergency Department Reception. Contribute to patient flow by performing a support role to nursing and medical staff in the department.

About You

Our ideal candidate will be someone who can demonstrate the following:

• Customer Focus Is focused and responds to the needs of customers
• Organisation and Planning Plans work to maximise their efficiency and work outputs
• Team Focus Is able to work cooperatively and effectively within a team environment getting along with others
• Quality Focus Delivers work of high quality, validity and accuracy of services.
• Continuous Learning Implements and plans ways to improve their skills across all skills sets, identifying gaps and seeking appropriate interventions and input from others
• Technical Knowledge
• High level of analytical and problem-solving skills. Knowledge or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems
• Proficiency in the application of internal hospital information systems in addition to Microsoft Word and Excel
  

Mandatory Requirements

• This position is required to work as part of a 24 hour/ 7 day a week roster.
• This position is required to work public holidays and therefore an entitlement of 6 weeks annual leave will be provided.
• This position may be required to work across the various facilities throughout the West Moreton Health.
• Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16
  
  

About West Moreton Health

West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.

To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community – Follow this link

Benefits

• 17.5% annual leave loading (Additional allowances/entitlements may apply)
• 12.75 % employer contribution to superannuation
• Professional development
• Salary sacrificing options
• Wellness programs
• Employee Assistance Service (EAS).
  
  

To apply

Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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