Administration Officer

Department of Communities and Justice; Wollongong City Council; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing and Employee Health

Job summary

NSW Department of Communities and Justice is seeking an Administration Officer for Housing Services in the Southern & Western District. The role supports efficient delivery of housing services, performing a range of administrative duties, maintaining records, and assisting with financial and purchasing tasks.

The successful candidate will join a team focused on customer service, accuracy, and integrity, working in a fast-paced public sector environment and contributing to continuous improvement

Qualifications

• Demonstrated experience providing high-quality administrative support including records management and documentation preparation.
• Strong customer service skills and ability to respond professionally to enquiries.
• Excellent organisational skills with ability to manage competing priorities in a busy environment.

Responsibilities

• Provide administrative and support services to facilitate housing services operations.
• Coordinate records management, prepare correspondence, and support meetings and travel arrangements.
• Manage databases and respond to customer and stakeholder enquiries; assist with routine financial and purchasing transactions.

Skills

Records management

Customer service

Organisational skills

Office technologies

Job description

Administration Officer Housing Services HOMES NSW

Location: Southern & Western District

Salary: Clerk Grade 3/4 | $87,199 - $95,482 | plus superannuation & annual leave loading

Employment Type: Talent pool to be created for future ongoing and temporary opportunities

Your role

Join Homes NSW and play an important role supporting the effective delivery of housing services across the community. This is an excellent opportunity for a motivated administration professional looking to build their career in the NSW Public Sector while contributing to work that makes a genuine difference in people's lives. You'll provide vital administrative support that helps teams operate efficiently and deliver quality services to customers and stakeholders.

What you’ll do

As part of the Housing Services team, you will provide a range of administrative and support services to facilitate the effective operation of the team. You will coordinate records management activities, prepare correspondence and documentation, support meetings, arrange travel and events, maintain databases and records, and respond to enquiries from customers and stakeholders. You will also assist with routine financial and purchasing transactions while ensuring compliance with agency procedures and standards. You will manage a shared mailbox, ensuring enquiries are responded to promptly and matters are allocated, redirected, or escalated appropriately. You’ll also handle sensitive and complex correspondence professionally, exercising sound judgement and maintaining a high level of confidentiality and integrity. You will work as part of a collaborative and supportive team that values customer service, professionalism and continuous improvement. You'll be working in a fast-paced environment where accuracy, organisation and attention to detail are highly valued.

What we’re looking for

We're seeking a proactive and customer-focused administration professional who enjoys working in a busy environment and takes pride in providing high-quality support services. You'll bring strong organisational skills, attention to detail, and the ability to build positive relationships with customers and colleagues while managing multiple priorities. Experience using business systems and a commitment to delivering accurate, timely outcomes will help you succeed in this role.

• Demonstrated experience providing high-quality administrative support, including records management, documentation preparation and maintaining accurate information systems.
• Strong customer service skills with the ability to respond professionally to enquiries, identify customer needs and provide accurate, timely information.
• Excellent organisational skills with the ability to manage competing priorities, meet deadlines and maintain attention to detail in a busy environment.
• Proficiency using contemporary office technologies and business systems to improve efficiency, maintain records and support team operations.
• An ability to travel across Southern & Western NSW, as required to support the needs of the district.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

We offer a variety of benefits

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Inclusion and Diversity

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Contact details

For more information about the role or what it’s like to work for DCJ, please reach out the hiring manager Virginia Ring on 0429211821 or via [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please reach out to Robert Chiplen via: [e-mail] or call 0419 448 753. Visit Recruitment adjustments on the DCJ website to learn more.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.

Applications close 11:59pm AEST Wednesday November 4, 2026

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

We do work that really matters. Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.