Administration Officer

Homes NSW; Coniston; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible work environment

Training opportunities

Health & wellbeing

Employee assistance programs

Competitive pay

Job summary

Homes NSW is seeking an Administration Officer for Housing Services in NSW. The role supports the delivery of housing services in the Southern & Western District, handling records, correspondence and customer enquiries with confidentiality and professionalism.

The position involves coordinating travel, meetings and events, managing databases, and assisting with purchasing and financial transactions. It offers a career in the NSW Public Sector with opportunities for growth.

Qualifications

• Proven experience providing high-quality administrative support.
• Strong customer service skills with professional enquiry handling.
• Ability to travel across Southern & Western NSW as required to support the district.

Responsibilities

• Coordinate records management activities, prepare correspondence and documentation.
• Support meetings, arrange travel and events, maintain databases and records.
• Respond to enquiries from customers and stakeholders in a timely manner.
• Assist with routine financial and purchasing transactions while ensuring compliance.
• Manage a shared mailbox and allocate or escalate enquiries appropriately.
• Handle sensitive correspondence professionally with confidentiality and integrity.

Skills

Records management

Customer service

Office software

Tools

Databases

MS Office

Job description

Administration Officer Housing Services HOMES NSW

Location: Southern & Western District

Salary: Clerk Grade 3/4 | $87,199 - $95,482 | plus superannuation & annual leave loading

Employment Type: Talent pool to be created for future ongoing and temporary opportunities

Join Homes NSW and play an important role supporting the effective delivery of housing services across the community. This is an excellent opportunity for a motivated administration professional looking to build their career in the NSW Public Sector while contributing to work that makes a genuine difference in people's lives.

What you’ll do

• You will coordinate records management activities, prepare correspondence and documentation, support meetings, arrange travel and events, maintain databases and records, and respond to enquiries from customers and stakeholders.
• You will also assist with routine financial and purchasing transactions while ensuring compliance with agency procedures and standards.
• You will manage a shared mailbox, ensuring enquiries are responded to promptly and matters are allocated, redirected, or escalated appropriately.
• You’ll also handle sensitive and complex correspondence professionally, exercising sound judgement and maintaining a high level of confidentiality and integrity.
• You will work as part of a collaborative and supportive team that values customer service, professionalism and continuous improvement.
• You’ll be working in a fast-paced environment where accuracy, organisation and attention to detail are highly valued.

What we’re looking for

• Demonstrated experience providing high-quality administrative support, including records management, documentation preparation and maintaining accurate information systems.
• Strong customer service skills with the ability to respond professionally to enquiries, identify customer needs and provide accurate, timely information.
• Excellent organisational skills with the ability to manage competing priorities, meet deadlines and maintain attention to detail in a busy environment.
• Proficiency using contemporary office technologies and business systems to improve efficiency, maintain records and support team operations.
• An ability to travel across Southern & Western NSW, as required to support the needs of the district.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

For more information about the role or what it’s like to work for DCJ, please reach out the hiring manager Virginia Ring on 0429211821 or via [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please reach out to Robert Chiplen via: [e-mail] or call 0419 448 753.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.

Applications close 11:59pm AEST Wednesday November 4, 2026