Administration Officer

Flying Doctor; Mount Isa City; Remote; AUD 39,000 - 45,000; Part time

Benefits offered by this job

Salary up to $78K (FTE)

Salary packaging up to $18,550

Rent/mortgage assistance $465/week

Part-time role

Private health insurance discounts

Employee assistance program

Job summary

RFDS Mount Isa is seeking a part-time Administration Officer (0.5 FTE) to support the Mental Health & Wellbeing Services team across Central West and North West Queensland. Based in Mount Isa, you will coordinate client appointments, referrals, travel and outreach, while playing a vital role in the broader RFDS Mount Isa team.

The role offers 38 hours per fortnight with flexible days/hours, a maximum-term contract to 30 June 2028, and a benefits program including salary packaging and remote

Qualifications

• Experience in administration, customer service or a similar support role.
• Strong written and verbal communication skills.
• Excellent organisation and time management.
• Ability to travel occasionally for events and outreach.
• Professional and compassionate approach when supporting clients and stakeholders.

Responsibilities

• Process incoming referrals and coordinate clinician notifications.
• Provide frontline customer service via phone and email.
• Schedule appointments and maintain accurate client records.
• Support mental health intake and referral pathways.
• Coordinate travel arrangements and outreach administration.
• Assist with fleet administration, including servicing and maintenance coordination.
• Schedule meetings and provide support, including agendas and minutes.
• Assist with the preparation and delivery of community engagement and outreach events.

Skills

Administration

Customer service

Communication skills

MS Office

Job description

Support RFDS (QLD Section) mental health services in Mount Isa coordinating appointments, referrals and outreach activities.

Classifications

• Admin / Secretarial / Office Support
• Administration
• Part-time

Key points

• Great benefits - Base up to $78K FTE + Super + $18.5K Salary Packaging
• Extra benefits - Rent/mortgage assistance of $465 (FTE) per week
• Part-time role - enjoy flexibility and work-life balance!

Description

Join a team making a real difference in rural and remote Queensland!

The Royal Flying Doctor Service (Queensland Section) is one of Australia's most trusted and respected organisations, delivering essential aeromedical and primary healthcare, including mental health services, to communities across Queensland.

We are currently seeking a part-time Administration Officer (0.5 FTE) to join our Mental Health & Wellbeing Services team based in Mount Isa. In this role, you will support the delivery of vital mental health services across Central West and Outback Queensland while playing an important role within the broader RFDS Mount Isa team.

About RFDS Mental Health & Wellbeing Services

RFDS is a leading provider of free mental health services across rural and remote Queensland, delivering more than 11,000 consultations each year. Our Mental Health & Wellbeing team works alongside local health providers and community organisations to improve access to care, delivering services ranging from early intervention support through to psychological therapies for people experiencing mild to moderate mental health concerns.

The Role

Based in Mount Isa, this role provides administrative support to our Mental Health & Wellbeing Services team, including clinicians delivering services throughout the Central West and North West region. You will work closely with local clinicians to coordinate client appointments, referrals, travel and outreach activities. While your primary focus will be supporting Mental Health Services, you'll also enjoy the connection and support that come with being part of the wider RFDS Mount Isa team.

This position offers flexibility across 38 hours per fortnight, with working days and hours able to be negotiated. This role is being offered on a maximum-term contract until 30 June 2028.

Key Responsibilities

• Process incoming referrals and coordinate clinician notifications.
• Provide professional frontline customer service via phone and email.
• Schedule appointments and maintain accurate client records.
• Support mental health intake and referral pathways.
• Coordinate travel arrangements and outreach administration.
• Assist with fleet administration, including servicing and maintenance coordination.
• Schedule meetings and provide support, including agendas and minutes.
• Assist with the preparation and delivery of community engagement and outreach events.

What You'll Bring

• Experience in administration, customer service or a similar support role.
• Strong written and verbal communication skills.
• Great Microsoft Office skills.
• Excellent organisation and time management skills.
• High attention to detail and accuracy.
• The ability to manage competing priorities and work effectively within a team.
• A professional and compassionate approach when supporting clients and stakeholders.
• The ability to occasionally travel in support of community events and outreach activities.

Why Join RFDS?

At RFDS, you'll be part of an organisation with a proud history and a meaningful purpose, supporting healthier communities across Queensland.

Our benefits include:

• Competitive salary of up to $78,000 (full-time equivalent) plus superannuation.
• Remote area housing assistance: weekly rent/mortgage assistance of $465 (full-time equivalent).
• Up to $18,550 in tax‑free salary packaging benefits.
• After 12 months of service – annual Remote Area and Gratuity payments ($4,688 + $4,072.45 – full-time equivalent).
• Access to our Employee Assistance Program, including counselling, nutrition support, financial wellbeing sessions, and legal advice.
• Private health insurance discounts.
• Access to our Fitness Passport program for employees and eligible family members.
• RemServ Rewards, offering cashback and discounts across hundreds of leading Australian retailers, including groceries, fashion, technology, and travel.

Successful candidates will be required to hold or obtain:

• Current Driver Licence
• Blue Card
• National Police Check
• As part of our process you may be required to undergo a pre‑employement medical asssessemnt which my also include drug and alchol testing

This role will close on the 27th of Novmeber.

Support the delivery of life‑changing mental health services and help make a genuine difference in rural and remote Queensland.

The RFDS acknowledges the Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. The RFDS is committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation or gender identity.

The RFDS is committed to the protection of human and legal rights, including the rights of children, young people and adults to be safe, heard and cared for. In upholding the Universal Principle, RFDS is committed to creating an organisational environment that ensures Aboriginal and Torres Strait Islander children and their families feel welcome, safe, valued, included and respected.