Administration Officer

Service Stream; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Service Stream is seeking an Administration Officer based in Clayton South, VIC, to support the Yarra Valley Water contract and other contracts. You will contribute to day-to-day operations, deliver excellent customer service, and ensure accuracy across administrative processes.

Based in Clayton South, this full-time permanent role reports to the Contract Manager and involves coordinating field audits, engaging with customers, and supporting field teams to maintain service excellence.

Qualifications

• Experience in a customer service environment.
• Strong communication skills, both verbal and written.
• Excellent attention to detail and accuracy.
• Ability to work effectively within a team and meet targets.
• Strong organisational and problem-solving abilities.

Responsibilities

• Provide administrative support to day-to-day operations for the Yarra Valley Water contract and other contracts.
• Deliver excellent customer service to internal and external stakeholders.
• Process daily administrative tasks including customer account rebilling and enquiries.
• Review field results and create audit files to support QA processes.
• Support field staff by using Yarra Valley Water systems to locate meters and investigate anomalies.
• Assist in achieving KPI targets and service delivery outcomes.
• Maintain accurate records across client and internal systems.
• Liaise with customers and stakeholders to resolve queries timely.
• Identify and escalate issues for continuous improvement.
• Work collaboratively in a small team and independently as needed.

Skills

Customer service

Verbal & written communication

Attention to detail

Teamwork

Organisational skills

Problem solving

Tools

Microsoft Excel

Database systems

Job description

Primary Location

VIC - Clayton

Job Description Summary

Service Stream’s Utilities Business Unit is seeking an Administration Officer to join our team based in Clayton South, reporting directly to the Contract Manager. This diverse and fast-paced role is responsible for supporting day-to-day operations through billing administration, customer engagement, field audit coordination and a range of business and client support activities. You will also work closely with field-based teams, ensuring effective communication and seamless service delivery across the contract.

About the Role

Location : Clayton, Victoria.

Work type : full time permanent.

Reporting line: Service Delivery Manager

What you’ll do

To contribute to the profitability and growth of Service Stream by providing administrative support to the Yarra Valley Water contract and other contracts as required. Based at our Clayton South office, this role is responsible for supporting day-to-day operations, delivering excellent customer service and ensuring accuracy across key administrative processes.

• Deliver exceptional customer service to internal and external stakeholders and customers.
• Process daily administrative tasks, including customer account rebilling, customer enquiries and recheck returns.
• Review field results and create audit files where required to support quality assurance processes.
• Support field staff by utilising Yarra Valley Water systems to locate meters and investigate reported anomalies.
• Assist in achieving daily, weekly and monthly KPI targets and service delivery outcomes.
• Maintain accurate records and data across client and internal systems.
• Liaise with customers, field teams and stakeholders to ensure timely resolution of queries and requests.
• Identify and elevate issues where required, contributing to continuous improvement initiatives.
• Work collaboratively within a small team environment while also managing tasks independently.
• Ensure a high level of accuracy and attention to detail, particularly when processing customer billing adjustments.
• Undertake additional administrative and operational support duties as directed by the Energy & Water Management team.

What You’ll Bring

• Experience in a customer service environment, preferably within the Utilities Services industry.
• Sound knowledge of Microsoft Excel and database systems.
• Well-developed verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Ability to work effectively within a team environment and meet performance targets.
• Strong organisational and problem-solving skills.

About Us

Service Stream is an equal opportunity ASX-listed organisation that develops and operates Australia’s essential service networks across telecommunications, utilities, transport, defence and social infrastructure. Our work supports and connects communities across the nation.

Benefits of Working with Us

• Growth – Build your technical capability across cloud, infrastructure, security and modern workplace technologies.
• Discounts – Access to hundreds of retail and service discounts including Woolworths, JB Hi-Fi, Airbnb and Bupa.
• Paid Leave – Parental, cultural, community service, study, corporate volunteering and purchased leave options.
• Culture – Join a team that values accountability, collaboration, inclusion and continuous improvement.

We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

Department

Administration