Administration Officer

Metro South Health; City of Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible work

Professional development

Public health benefits

Job summary

Metro South Health is seeking an Administration Officer to support surgical admissions at Logan Hospital. This 12-month temporary full-time AO3 role focuses on patient bookings, waiting lists and data entry within Queensland Health systems.

You will deliver high-quality customer service, liaise with clinical teams, manage bookings and cancellations, and help maintain waiting lists while working in a multidisciplinary team dedicated to timely elective surgery.

Qualifications

• Strong administrative, organisational and planning skills.
• Well-developed written and verbal communication skills.
• A strong commitment to customer service, empathy and confidentiality.
• Ability to manage competing priorities and meet timeframes.
• Confidence using information systems and maintaining accurate records.
• Positive, flexible and collaborative within a multidisciplinary team.
• Commitment to quality, continuous learning and improving administrative services.

Responsibilities

• Managing elective surgery admissions, patient bookings and surgical waiting lists.
• Providing high-quality customer service to patients, staff, clinicians and external agencies.
• Completing accurate and timely data entry across relevant Queensland Health information systems.
• Managing bookings, cancellations, rescheduling and waiting-list updates within required timeframes.
• Supporting the efficient use of available surgical booking time.
• Liaising with relevant teams regarding admission, revenue and patient information.
• Working collaboratively within a multidisciplinary team while confidently managing priorities and deadlines.

Skills

Administrative

Organisational

Communication

Customer service

Confidentiality

Tools

Queensland Health information systems

Job description

Make a difference behind the scenes as an Administration Officer supporting surgical admissions at Logan Hospital.

Join the Surgical Admissions Unit at Logan Hospital in this 12-month temporary full-time AO3 role supporting patients, clinicians and elective surgery services.

About This Role

Your new role:

Role

• Managing elective surgery admissions, patient bookings and surgical waiting lists.
• Providing high-quality customer service to patients, staff, clinicians and external agencies.
• Completing accurate and timely data entry across relevant Queensland Health information systems.
• Managing bookings, cancellations, rescheduling and waiting-list updates within required timeframes.
• Supporting the efficient use of available surgical booking time.
• Liaising with relevant teams regarding admission, revenue and patient information.
• Working collaboratively within a multidisciplinary team while confidently managing priorities and deadlines.

About You

• Strong administrative, organisational and planning skills.
• Well-developed written and verbal communication skills.
• A strong commitment to customer service, empathy and confidentiality.
• The ability to manage competing priorities and work effectively within timeframes.
• Confidence using information systems and maintaining accurate records.
• A positive, flexible and collaborative approach to working within a multidisciplinary team.
• A commitment to quality, continuous learning and improving administrative services.

What We Can Offer You

• Work within a supportive Surgical Admissions and Perioperative Services environment.
• Opportunity to develop valuable experience across elective surgery, patient admissions and surgical waitlist management.
• Be part of a large public health service committed to Integrity, Compassion, Accountability, Respect, Engagement and Excellence.
• Access to professional development and learning opportunities across Metro South Health.
• Flexible working arrangements that support work-life balance, where operationally appropriate.
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Logan Hospital

Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.

We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.

Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.