Administration Officer

TrooCoo; Cairns Regional; On-site; AUD 80,000 - 100,000; Part time

Job summary

A Registered Training Organisation in Cairns is looking for a detail-oriented RTO Administration Officer for a short-term contract. The role involves managing course administration, maintaining the Student Management System, and ensuring compliance with training programs. Ideal candidates will have experience in an RTO environment, strong organisational skills, and proficiency in Microsoft Office. This is a chance to join a busy, professional team and make a real impact.

Qualifications

• Previous administration experience within an RTO or Vocational Education Training environment.
• Ability to prioritise multiple tasks and meet deadlines.
• High attention to detail and proactive approach.

Responsibilities

• Manage course administration for trainers and students.
• Maintain and update the Student Management System.
• Process student enrolments, transfers, and attendances.

Skills

Organisational skills

Communication skills

Attention to detail

Proficiency in Microsoft Office

Tools

Student Management Systems

Job description

We’re seeking a detail-oriented RTO Administration Officer to provide efficient and professional support to a Registered Training Organisation on a short-term contract. This is an excellent opportunity for an experienced administrator who enjoys variety, thrives under pressure, and takes pride in delivering quality service.

About the role

You’ll play a key role in supporting trainers, students, and stakeholders to ensure smooth delivery of training programs. From managing student files and compliance records to handling enquiries and preparing audit reports, your accuracy and organisational skills will make a real impact.

Key responsibilities

• Manage course administration for trainers and students
• Maintain and update the Student Management System
• Process student enrolments, transfers, withdrawals, completions, and attendance
• Create, audit, and maintain student files and reports
• Assist with RTO compliance activities, audits, and validation preparation
• Handle phone/email enquiries and provide professional customer service
• Provide general administrative support, including invoicing and resource coordination

What we’re looking for

• Previous administration experience within an RTO or Vocational Education Training environment
• Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines
• Excellent communication and interpersonal skills, able to engage with diverse stakeholders
• High attention to detail, resilience under pressure, and a proactive approach
• Proficiency in Microsoft Office (Outlook, Word, Excel) and Student Management Systems
• Current driver’s licence and Working With Children Check

This short-term contract is a great opportunity to showcase your skills and step into a busy, professional team environment.