Administration Clerk - Call Centre

Auto Corner; Mackay Regional; On-site; AUD 50,000 - 65,000; Full time

Job summary

A local automotive service provider in Mackay is seeking a friendly Administration Clerk to manage inbound customer calls and service bookings. The ideal candidate will have excellent communication skills, experience in customer service, and strong administrative abilities. Join a positive team environment that prioritizes professional development and customer loyalty. Ability to work Saturdays is required.

Qualifications

• Excellent communication skills, specifically on the telephone.
• Ability to work in a fast-paced, pressure environment.
• Strong computer and administrative skills.

Responsibilities

• Scheduling customer's vehicle service bookings.
• Answering and directing phone calls.
• Parts quoting and ordering.

Skills

Excellent communication skills

Customer service skills

Strong computer skills

Teamwork

Ability to handle customer queries

Job description

Operating as a big local in Mackay for over 30 years, Auto Corner is home to Australia's favourite car brands Toyota, Mazda, Hyundai and Isuzu Ute. We are a team with a shared purpose of ‘actively enhancing lives’ in everything we do.

Auto Corner provides our team members with career opportunities across our diverse operations that are both challenging and rewarding. Supported by ongoing training and the opportunity for career & personal development, those that join our amazing team enjoy, and contribute to, an environment where a positive culture is our priority.

The Position

We are seeking a driven, friendly and outgoing individual to fill the position of Administration Clerk based within our Communication Centre.

Working with Auto Corner's automotive brands, you will be responsible for taking inbound calls and booking services for new and existing customers in the region, while building and maintaining strong relationships to ensure customer loyalty.

The successful applicant will have excellent customer service skills along with the ability to profile customer needs, make bookings and confidently explain and sell vehicle maintenance to customers.

Your primary role will consist of:

• Scheduling customer's vehicle service bookings.
• Answering and directing phone calls.
• Recording and distributing messages.

You will also be required to perform:

• Parts quoting and ordering.
• Customer follow ups.
• Provide assistance and support to other staff members of the Communication Centre as directed by your Manager.

To be successful in this role you will have:

• Excellent communication skills – specifically telephone.
• An ability to work in a close knit team environment.
• Ability to work in a fast paced, pressure environment while remaining upbeat and positive.
• Ability to work Saturdays when required.
• Strong computer and administrative skills.
• Ability to effectively handle customer queries and concerns in a positive manner.

Automotive knowledge would be advantageous but is not essential.