Administration Assistant - TtW

Workways Australia; Newborough; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

ADO days off

Employee assistance program

Private health discount

Lifestyle discounts

Ongoing training

Job summary

Workways Australia Limited is seeking an Administration Assistant to support the Transition to Work program across the Latrobe Valley region. The role involves diary management, responding to client inquiries, handling front-of-house duties, and assisting with general administrative tasks.

You will work in a community-focused, not-for-profit environment, ensuring timely communication and accurate records while helping participants access pre-employment activities and job search resources.

Qualifications

• Passion for community work and helping people.
• Strong administrative support background and reliability.
• Proficient with diary management, customer inquiries, and recordskeeping.

Responsibilities

• Respond to customer enquiries promptly and professionally.
• Provide front-of-house support and assist with appointment management.
• Maintain records and support day-to-day admin activities.
• Coordinate meetings, workshops and events as required.
• Liaise with staff and external organisations to ensure smooth service delivery.
• Protect confidentiality and maintain a professional environment.

Skills

Customer service

Administrative support

Diary management

MS Office

Interpersonal skills

Education

Office Administration qualification

Tools

Windows OS

MS Office Suite

Job description

Administration Assistant - Transition to Work (TtW)

Location – Moe, VIC

Contract Type – Fixed Term Full-Time Opportunity (6 months with a possibility of extension)

About The Opportunity

The Administration Assistant will play an important role in supporting the effective delivery of our Transition to Work youth program across the Latrobe Valley region. Providing comprehensive administrative and clerical support, this role will help keep the program organised and responsive through diary and mailbox management, coordinating appointments, responding to customer enquiries, maintaining records and assisting with a broad range of day-to-day administrative activities.

This position is based within a shared employment services office, the Administration Assistant will also provide front-of-house support to the Workforce Australia (WFA) Program, primarily assisting with appointment management and responding to clients as they attend the site. This role will undertake call centre duties, assist participants with pre-employment activities such as myGov linking and access to job search facilities, and provide occasional support with appointments and employment referrals.

Being An Administration Assistant Involves

• Acknowledging and responding to customer enquiries in a timely manner.
• Assisting customers with open access computers, their job seeker profile and resume and applying for work.
• Referring customers to appropriate staff and/or external organisations.
• Actively contributing to the team objectives.
• Providing a full range of administrative and clerical support services for all site staff.
• Providing timely, effective diary management by prioritising and organising meetings in consultation with the relevant Manager.
• Assisting in arranging meetings, workshops and related events.

About You

• You are passionate about your community and connecting people to opportunities
• You are results driven but people focused - always
• You have sound experience in the provision of administrative support services.
• You have well developed interpersonal and communication skills, including the ability to negotiate, liaise and consult with a wide range of stakeholders
• You utilise your professionalism, confidentiality and finely-honed customer service skills when providing support to our customers
• You are proficient in computer applications, including Windows and MS office suite.
• You can work autonomously and collaboratively in a team environment.
• You understand and have the ability to work within a contractually compliant environment.
• You may have relevant qualifications in Office Administration or experience within employment services, youth services, community services or a similar customer focused environment will be highly regarded but is not essential
• You hold a current drivers license and are willing to undertake a satisfactory Police Check and Working with Children Card as a pre-condition of employment.

About Us

Workways Australia - we get people connected. We’re a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What We Will Offer You

• Attractive base salary, enhanced by salary packaging benefits of up to $15,900 per year
• Monthly paid Accrued Days Off (ADO)- Available for Full time employees
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to lifestyle discounts through partnering organisations.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Access to ongoing learning and development opportunities

Application Information

Applications close 30 November, 2026 (or earlier if a suitable candidate is found).

Aboriginal, South Sea and Torres Strait Islanders are encouraged to apply for this position.

Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples.

Workways Australia Limited ACN 141 659 734.