Administration Assistant/Officer

Icon Group; Perth; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading cancer care provider in Australia is seeking an Administration Assistant/Officer to ensure smooth operations while providing exceptional care. This role involves booking appointments, processing billing, and supporting a team in a fast-paced environment. Ideal candidates have frontline administrative experience and strong customer service skills. Join us if you’re proactive, organised, and passionate about enhancing patient experiences.

Benefits

Career-Enhancing Training

Competitive Remuneration & Professional Development

Rewards & Recognition

Exclusive Discounts & Cashback

Paid Parental Leave

Wellness Support

Global Opportunities

Middleton Scholarship Program

Qualifications

• Experience in a front-line administrative role.
• Understanding of Medicare and health insurance is an advantage.
• Ability to work autonomously in a team environment.
• Demonstrated effective interpersonal communication skills.
• Excellent organisational and time management skills.

Responsibilities

• Welcome patients with warmth and professionalism.
• Schedule appointments and manage patient information.
• Handle patient billing confidently.
• Respond to enquiries via phone and in person.
• Support the administration team with organisational tasks.

Skills

Customer service skills

Organisational skills

Effective communication

Time management

Problem-solving

Resilience

Tools

Electronic management systems

Windows programs (Email, Word)

Job description

Overview

Administration Perth Full Time Icon Cancer Centre Australia

Administration Assistant/Officer – Icon Cancer Centre, Rockingham, WA

As a Medical Administration Assistant/Officer, you’ll ensure our centre runs seamlessly while delivering exceptional care to our patients and families. From booking appointments to processing billing, your attention to detail and customer service will enhance the experience for every patient who walks through our doors.

We are happy to consider applications for Full-Time and Part-Time work. The Centre is open on weekdays leaving you free for the weekend!

Key Responsibilities

• Welcome patients with warmth and professionalism.
• Schedule appointments and manage patient information accurately.
• Handle patient billing and discuss fees with confidence.
• Respond to enquiries via phone and in person.
• Support the administration team with organisational tasks.
• Uphold Icon’s vision and values in every interaction.

About you

We are looking for an experienced Administration Officer with outstanding customer service skills to join our team. Are you proactive, personable, and passionate about delivering outstanding service? Join us if you have:

• Experience in a front-line administrative role including the use of electronic management systems.
• An understanding of Medicare and health insurance funds would be an advantage.
• Windows (or similar) programs e.g., Email, Word
• Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.
• Demonstrated effective interpersonal communication and collaborative problem-solving skills when managing difficult and sensitive issues with team members, patients and their families, VMOs and other customers.
• Excellent organisational and time management skills.
• Ability to work cooperatively and effectively as a team member, supporting Icon values to achieve Icon’s Vision and Mission.
• Ability to demonstrate a high level of resilience and emotional intelligence while working in a demanding and stressful environment. Ability to establish successful relationships with team members, patients, doctors and other customers by ensuring needs and expectations are understood and managed in a timely and effective manner thereby enhancing clinical services.
• Ongoing development of skills and knowledge by participating in training and development programs to ensure competence to meet operational needs, achieve strategic goals and engage team members in their work.

About Icon Group

Icon Group is Australia’s largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom. Icon aims to deliver the best care possible to as many people as possible, as close to home as possible. The group offers medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a fully integrated service. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and 70+ pharmacies, Icon is delivering world-leading care.

For more information visit http://www.icongroup.global and follow Icon Group on LinkedIn at https://www.linkedin.com/company/icon-group.

Why join us

Here’s why our people choose us:

• Purpose, at Pace: Expanding cancer treatment services and accessibility across Australia and internationally.
• Impact, at Scale: Australia’s largest dedicated cancer care provider with global reach.
• Connection, at Heart: A connected, talented team where collaboration matters.
• Opportunity, at Hand: Ongoing innovation with opportunities across many locations and countries.

Extra benefits

• Career-Enhancing Training: Access dedicated, industry-recognised training courses to boost your career.
• Competitive Remuneration & Professional Development: Structured career pathway and competitive pay.
• Rewards & Recognition: Part of a rewards program that acknowledges your hard work.
• Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
• Novated Lease Options: Vehicle financing through our partner RemServ.
• Paid Parental Leave: Paid parental leave as a permanent employee.
• Wellness Support: Resources to balance psychological and physical health.
• Global Opportunities: International opportunities as part of Icon’s expansion.
• Middleton Scholarship Program: Internal scholarship to support professional development.

We’re excited for you to join us. At Icon, build relationships that matter. Apply now because At Icon, You Can.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Pre-employment Health Requirement
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.