Administration Assistant - Liability

Crawford and Company; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Crawford & Company, the world’s leading provider of claims management solutions, is seeking a proactive Liability Administration Assistant to join our Specialty Services team in Brisbane. You will support a team of Loss Adjusters, handling administrative tasks and client communications.

Hybrid and flexible working options available. Ideal candidates will have strong attention to detail, excellent document formatting, and proficiency with MS Office 365.

Qualifications

• Previous administration, legal administration, insurance administration, or professional services experience.
• Exceptional attention to detail and accuracy.
• Strong document formatting and typing skills.
• Excellent written and verbal communication skills.
• The ability to manage competing priorities and meet deadlines.
• Strong organisational and time management skills.
• Confidence working across multiple systems and Microsoft Office 365.
• A proactive, customer-focused approach.
• Experience within insurance, legal, financial services, or the professional services sector will be highly regarded.

Responsibilities

• New claim registration and file management
• Preparing and formatting reports, correspondence, and client documentation
• Maintaining and updating claims management systems
• Managing incoming enquiries via phone and email
• Diary management and scheduling support
• Preparing reports and invoices for insurers
• Compliance monitoring and record management
• General administrative and operational support for the team

Skills

Administration experience

Attention to detail

Communication skills

Microsoft Office 365

Tools

Microsoft Office 365

Job description

Build Your Career with Crawford & Company

Are you an experienced administration professional looking for your next challenge?

Crawford & Company, the world's leading provider of claims management solutions, is seeking a proactive and detail-oriented Liability Administration Assistant to join our Specialty Services team in Brisbane.

This is an excellent opportunity for someone who thrives in a fast-paced professional environment and enjoys supporting a team of specialists while delivering exceptional service to clients.

Why You Will Love It Here

• Join a respected global organisation and industry leader
• Support a highly experienced team of Liability Loss Adjusters
• Diverse and interesting work with no two days alike
• Supportive and collaborative team culture
• Ongoing learning and development opportunities
• Long-term career pathways within insurance and professional services
• Hybrid and flexible working options available (where applicable)

The Opportunity

As a Liability Administration Assistant, you will provide dedicated administrative support to a team of Loss Adjusters, helping ensure the smooth delivery of claims and client services.

You will play a critical role in maintaining high levels of accuracy, efficiency, and responsiveness while liaising with clients, insurers, service providers, and internal stakeholders.

Key responsibilities include:

• New claim registration and file management
• Preparing and formatting reports, correspondence, and client documentation
• Maintaining and updating claims management systems
• Managing incoming enquiries via phone and email
• Diary management and scheduling support
• Preparing reports and invoices for insurers
• Compliance monitoring and record management
• General administrative and operational support for the team

About You

To be successful in this role, you will bring:

• Previous administration, legal administration, insurance administration, or professional services experience
• Exceptional attention to detail and accuracy
• Strong document formatting and typing skills
• Excellent written and verbal communication skills
• The ability to manage competing priorities and meet deadlines
• Strong organisational and time management skills
• Confidence working across multiple systems and Microsoft Office 365
• A proactive, customer-focused approach

Experience within insurance, legal, financial services, or the professional services sector will be highly regarded.