Administration Assistant

IFYS; Maroochydore; On-site; AUD 70,000 - 73,000; Part time

Benefits offered by this job

Salary packaging

Wellbeing reimbursement

Training opportunities

EAP

Travel discounts

App access

Job summary

IFYS invites applications for an Administration Assistant to join the Youth Transition Services team in Maroochydore. This role supports day-to-day operations, ensuring administrative processes are efficient, accurate, and responsive to the team and young people facing disengagement.

You will report to the Team Leader, provide high-quality admin support, coordinate bookings, manage the Client Management System, and help keep records compliant with policies and legislation.

Qualifications

• Experience providing administrative support in a busy office.
• Excellent written and verbal communication.
• High level of attention to detail and accuracy.
• Ability to manage multiple tasks and priorities.
• Proficient in Microsoft Office Suite.

Responsibilities

• Provide administrative support to the Team Leader and Youth Transition Services team.
• Coordinate bookings for appointments, meeting rooms and vehicles.
• Upload and maintain information within the Client Management System.
• Review case notes and complete desktop audits to support quality and compliance requirements.
• Answer and screen incoming calls, take messages and redirect enquiries appropriately.
• Take accurate meeting minutes and distribute records to relevant team members.
• Assist with the organisation and coordination of meetings, events and program activities.
• Maintain accurate records and ensure compliance with organisational policies, procedures and relevant legislation.

Skills

Organisational skills

Communication skills

Attention to detail

Teamwork

Microsoft Office

Database experience

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

CRM system

Job description

At IFYS, we’re committed to creating a supportive environment where both our clients and staff feel valued, respected, and empowered.

We believe our people are our greatest strength. That’s why we continually assess and invest in staff wellbeing through initiatives like the Sanctuary Model of Care, which promotes emotional, social, and physical wellness across our organisation.

We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

About the opportunity

IFYS has an exciting opportunity for an Administration Assistant to join our Youth Transition Services (YTS) team.

This role plays a vital part in supporting the day-to-day operations of the program, ensuring administrative processes are efficient, accurate, and responsive to the needs of the team. Working within an established team environment, you will provide high-quality administrative support and help enable positive outcomes for young people experiencing disengagement and other life challenges.

As the Administration Assistant, you will report directly to the Team Leader and work closely with program staff to support the smooth operation of Youth Transition Services.

What's on Offer?

• Permanent part-time employment based in Maroochydore – 45 hours per fortnight
• Salary base $71,500 pro rata per annum + superannuation
• Not-for-profit salary packaging options to increase take home pay (package up to $15,900 per FBT year)
• Annual $250 personal wellbeing reimbursement benefit towards eligible activities
• Ongoing learning and development opportunities including Therapeutic Crisis Intervention and Sanctuary Model training
• Positive, supportive and inclusive work environment and team
• Free access to the CALM Premium App + Flight Centre personal travel discounts
• Access to the Employee Assistance Program (EAP)

Key Responsibilities

• Provide administrative support to the Team Leader and Youth Transition Services team
• Coordinate bookings for appointments, meeting rooms and vehicles
• Upload and maintain information within the Client Management System
• Review case notes and complete desktop audits to support quality and compliance requirements
• Answer and screen incoming calls, take messages and redirect enquiries appropriately
• Take accurate meeting minutes and distribute records to relevant team members
• Assist with the organisation and coordination of meetings, events and program activities
• Maintain accurate records and ensure compliance with organisational policies, procedures and relevant legislation

Requirements of the Role

• Strong organisational skills with the ability to manage multiple tasks and competing priorities
• Excellent written and verbal communication skills
• High level of attention to detail and accuracy
• Demonstrated experience providing administrative support within a busy office environment
• Strong computer literacy, including Microsoft Office Suite (Outlook, Word and Excel)
• Ability to work collaboratively within a team and maintain professional relationships with stakeholders
• Experience working with databases or client management systems will be highly regarded

Must Hold or Be Willing to Obtain if Successful

• Valid Queensland Driver’s Licence with no restrictions
• QLD Working with Children Check (Paid Blue Card)
• Licensed Care Suitability Check (LCS2)
• National Crime Check (a new check will be completed through IFYS systems)
• Ability to provide two recent line manager references including your current employer

Applications close 5:00 pm Monday 7th September 2026.Applications received after this date will be accepted but may not become part of the initial candidate pool.

We are deeply committed to the wellbeing, safety, cultural identity and dignity of every individual who accesses our services, including children, young people, adults and people with disabilities. As part of this commitment, we uphold best practice standards and adhere to the Human Services Quality Framework, NDIS Practice Standards and National Principles for Child Safe Organisations.

It is an offence to apply to work in a child related business regulated by the blue card system if you are a restricted person/negative notice holder.