Administration Assistant

Rinnai; City of Melbourne; Hybrid; AUD 60,000 - 70,000; Full time

Job summary

A leading home appliance company in Melbourne seeks an experienced Administration Assistant. You'll manage project enquiries, produce quotations, and liaise with stakeholders. Ideal candidates will excel in customer relations, analytical problem-solving, and enjoy a supportive hybrid working environment with ample development opportunities.

Benefits

Hybrid work arrangements

Health and wellbeing programs

Generous discounts

Qualifications

• Experience in producing high volume quotations and proposals.
• Excellent customer focus and relationship building skills.
• Strong communication skills, both written and verbal.
• Ability to analyse and solve problems that involve numbers.
• Attention to detail with a results-oriented focus.

Responsibilities

• Administer commercial project enquiries, prepare quotations and proposals.
• Liaise with end users, consultants, and plumbers.
• Manage sales order entry and customer purchase orders.
• Collaborate with manufacturing and inventory teams for delivery schedules.
• Handle general enquiries from stakeholders.
• Develop and distribute statistical data reports.
• Maintain up-to-date databases.

Skills

Quotation preparation

Customer relationship management

Problem analysis

Communication skills

Multi-tasking

Attention to detail

Team collaboration

Mechanical reasoning

Job description

Welcome to Rinnai Australia, a market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

We have an excellent opportunity for an Administration Assistant to join our National Commercial Project department on a permanent full-time basis. The successful candidate must be experienced in producing high level written documentation involving detailed quotations and project proposals.

About the role:

• Administration of commercial project enquiries, including the preparation of quotations, proposals and general data entry.
• Direct liaison with end users, consultants, designers, plumbers, and the Rinnai sales force across the Commercial Hot Water and HVAC sectors.
• Sales order entry and management, involving the receipt of customer purchase orders to arranging delivery.
• Collaborate closely with the manufacturing and inventory teams to determine product delivery schedules.
• Dealing with general telephone and email enquiries from external and internal stakeholders.
• Assist in the development and distribution of statistical data reports to aid business opportunities and improvements.
• Maintenance of database to ensure they are up to date and accurate.

About you:

• Able to produce high volume quotations and proposals.
• Excellent customer focus and relationship building skills.
• Ability to analyse and solve problems that involve numbers.
• Strong communication skills, both written and verbal.
• Able to multi task and prioritise work output.
• A high level of attention to detail with a results-oriented focus.
• The ability to be a strong team player and able to work with minimal supervision.
• Mechanical reasoning capability with the ability to understand technical drawings (preferred though not essential).

Rinnai Australia will support your efforts to achieve excellence. We offer a sound remuneration package, supportive team environment, hybrid work arrangements, development opportunities, health and wellbeing programs, generous discounts across our entire product range and much more.

Rinnai Australia is an Equal Opportunity Employer.