Administration and Rostering Coordinator - Rathgar Lodge

UPA; Ulmarra; On-site; AUD 55,000 - 75,000; Full time

Job summary

United Protestant Association (UPA) in Rathgar, NSW, is seeking an Administration and Rostering Coordinator to ensure suitable staffing levels and provide essential admin support to the Facility Manager. This full-time, permanent role suits a proactive, organised professional who thrives in a busy, people-focused environment.

You will coordinate rosters, manage staff records, support recruitment and onboarding, and contribute to compliance with aged care standards.

Qualifications

• Minimum two years' experience in administration or personal assistant roles.
• Strong computer skills, including Microsoft Word, Excel, Outlook.

Responsibilities

• Develop, coordinate, and maintain staff rosters to ensure coverage and compliance.
• Liaise with staff, management, and external agencies regarding rostering, leave, and shift replacements.
• Provide administrative, reception, and clerical support to the Facility Manager.
• Support recruitment, induction, and retention activities for new and existing employees.
• Maintain staff records.
• Participate in quality and compliance activities in line with Aged Care Quality Standards.
• Assist with audits, staff communications, and general operational reporting.

Skills

Microsoft Office

Communication

Organisational skills

Problem-solving

Independent work

Attention to detail

Rostering experience

Tools

Microsoft Office

Job description

Administration and Rostering Coordinator

Location: Rathgar, NSW
Employment Type: Full-time, Permanent
Organisation: United Protestant Association (UPA)

Make a meaningful impact every day—join a values-driven aged care organisation committed to respect, dignity, and quality care.

About Us

At UPA, our mission is to provide quality care and support to older Australians through compassion, respect, and understanding. We offer a wide range of services across NSW, including residential aged care, home care, and retirement living. Our philosophy of care is that every person has the right to live in peace and dignity, with respect and security, irrespective of age.

About the Role

We are seeking an experienced and proactive Administration and Rostering Coordinator to join our team at Rathgar. In this vital role, you will ensure the facility is appropriately staffed in line with operational needs, aged care standards, and legislative requirements. You will also provide essential administrative support to assist the Facility Manager in maintaining smooth day-to-day operations. This position suits someone who thrives in a busy, people-focused environment, with excellent organisational skills and a passion for supporting a caring team.

Key Responsibilities

• Develop, coordinate, and maintain effective staff rosters to ensure adequate coverage and compliance.

• Liaise with staff, management, and external agencies regarding rostering, leave, and shift replacements.

• Provide administrative, reception, and clerical support to the Facility Manager.

• Support recruitment, induction, and retention activities for new and existing employees.

• Maintain staff records.

• Participate in quality and compliance activities in alignment with Aged Care Quality Standards.

• Assist with audits, staff communications, and general operational reporting.

About You

You are a highly organised professional who can balance multiple priorities while maintaining accuracy and care. You take pride in ensuring everything runs smoothly behind the scenes and enjoy being the go-to person for staff and management.

Essential Criteria

• Minimum two years' experience in administration or personal assistant roles.

• Strong computer skills, including Microsoft Office (Word, Excel, Outlook).

• Excellent communication and interpersonal abilities.

• Strong organisational and problem-solving skills.

• Proven ability to work independently and collaboratively within a team.

• High attention to detail with a professional and approachable manner.

• Previous rostering experience is highly desirable and will be strongly regarded.

Desirable

• Experience with rostering or scheduling systems (e.g. Humanforce).

• Knowledge of the aged care sector and relevant regulatory frameworks.

• Experience in a similar role within aged care or community services.

Additional Requirements

• Current National Criminal History Check (within the last three years).

• Flexibility to adjust work hours as required by operational needs.

Why Join UPA

• Work in a supportive, purpose-driven team.

• Enjoy the stability of a well-established organisation with strong community values.

• Ongoing professional development and training opportunities.

• Make a meaningful difference in the lives of our residents and staff every day.