Administration and Reception Officer

Department of Climate Change, Energy, the Environment and Water (DCCEEW); West Arnhem Region; On-site; AUD 60,000 - 80,000; Full time

Job summary

Parks Australia, a division of the Department of Climate Change, Energy, the Environment and Water (DCCEEW), is seeking a Reception and Administrative Support role to assist Kakadu National Park. The position focuses on delivering professional reception services, handling inquiries, and guiding visitors and contractors.

It also covers essential administrative duties across park operations. Responsibilities include managing correspondence, travel arrangements, procurement support, and meticulous

Responsibilities

• Provide a professional and welcoming reception service.
• Respond to telephone, email, and face-to-face enquiries.
• Provide visitors with information regarding park services, facilities, permits, and general enquiries.
• Manage incoming and outgoing correspondence.
• Receive and direct visitors, contractors, and stakeholders.
• Provide administrative support to park operations and management teams.
• Prepare routine correspondence, reports, spreadsheets, and meeting documentation.
• Maintain electronic and hard-copy filing systems in accordance with records management requirements.
• Assist with travel, accommodation, and meeting arrangements.
• Support procurement activities, including purchase orders and invoice processing.
• Maintain accurate records using approved government systems.
• Ensure documents are stored and managed in accordance with agency policies.
• Assist with data entry and information management activities.
• Process routine financial transactions and reconciliations.
• Monitor office supplies and coordinate purchasing activities.
• Assist with asset and inventory administration.
• Develop positive working relationships with colleagues, Traditional Owners, visitors, contractors, and external stakeholders.
• Promote respectful engagement and culturally appropriate communication practices.

Job description

Affirmative measure employment The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the Racial Discrimination Act 1975. This vacancy is only available to Aboriginal and/or Torres Strait Islander people. If you are found suitable and offered a position, you will need to provide evidence of your eligibility for affirmative measure employment when the formal written offer is made. For more information about affirmative measure employment, see Affirmative measure for recruiting Aboriginal and Torres Strait Islander Australians: A guide for applicants | Australian Public Service Commission. Who we are Australia’s natural and cultural heritage is unique. Our land and seascapes are distinctive, home to plants and animals found nowhere else in the world, and to some of the oldest living cultures on earth. These environments and cultures are an essential part of our national identity, and visitors travel from across the country and the world to experience them. The Director of National Parks (the Director) is responsible for six national parks, the Australian National Botanic Gardens, 58 Australian Marine Parks and the Heard Island and McDonald Islands Marine Reserve established under the Environment Protection and Biodiversity Conservation Act 1999. Parks Australia is the federal park agency that supports the Director, and they are a division of the Department of Climate Change, Energy, the Environment and Water (the Department). We work to showcase these natural and cultural wonders to the world, demonstrating to all why these places are so special, and inspiring communities to become more invested in their care and future. Kakadu National Park is a world-heritage listed site for its natural and cultural values, and one of three national parks, leased by their Aboriginal owners to the Director of National Parks, and jointly managed by Traditional Owners and Parks Australia. Parks Australia assists with ongoing management of the park’s natural and cultural heritage. In addition to ongoing management of the park’s natural and cultural heritage, this branch also manages strategic priorities for Parks Australia, managing a range of strategic planning and major capital projects across the three jointly managed parks. The Business Management Unit is responsible for overseeing the financial, administrative, and strategic operations within the jointly managed park. As part of this team, you will provide high-quality financial and revenue management services to support the effective operation of Kakadu National Park. The position contributes to financial integrity, compliance, budgeting processes, revenue collection, accounts administration, and financial reporting. For more information about us please visit our website .

Reception and Customer Service

• Provide a professional and welcoming reception service.
• Respond to telephone, email, and face-to-face enquiries.
• Provide visitors with information regarding park services, facilities, permits, and general enquiries.
• Manage incoming and outgoing correspondence.
• Receive and direct visitors, contractors, and stakeholders.

Administrative Support

• Provide administrative support to park operations and management teams.
• Prepare routine correspondence, reports, spreadsheets, and meeting documentation.
• Maintain electronic and hard-copy filing systems in accordance with records management requirements.
• Assist with travel, accommodation, and meeting arrangements.
• Support procurement activities, including purchase orders and invoice processing.

Records and Information Management

• Maintain accurate records using approved government systems.
• Ensure documents are stored and managed in accordance with agency policies.
• Assist with data entry and information management activities.

Financial and Office Administration

• Process routine financial transactions and reconciliations.
• Monitor office supplies and coordinate purchasing activities.
• Assist with asset and inventory administration.

Stakeholder Engagement

• Develop positive working relationships with colleagues, Traditional Owners, visitors, contractors, and external stakeholders.
• Promote respectful engagement and culturally appropriate communication practices.

For detailed information about the job-specific capabilities for this role, please view the Job Description which can be downloaded from the relevant job posting on our website.