Admin Assistant

Mindful Foods; Murwillumbah; On-site; AUD 55,000 - 75,000; Full time

Job summary

Mindful Foods is looking for a switched-on, people-loving human to be the friendly voice behind our customer service and order processing.

Be the first point of contact for customers by phone, email and live chat; keep them in the loop on orders, stock and deliveries; build genuine relationships with stores and cafés across the country.

This office-based, casual role is 4–5 days a week with day shifts and a stable roster; we offer training, growth opportunities and a supportive team culture.

Qualifications

• Warm, clear communicator across all sorts of personalities.
• Eagle-eye for detail; orders and invoices must be accurate.
• Capable of juggling phones, inboxes, and systems.
• Able to learn new software quickly.
• Thrives in a fast-paced, ever-changing space.

Responsibilities

• Be first point of contact for customers via phone, email, and live chat.
• Keep customers updated on orders, stock, and deliveries.
• Enter and process orders accurately, every line.
• Maintain tidy records in inventory and accounting systems (Unleashed, Xero).
• Raise invoices and handle ad hoc admin tasks.
• Grow with the business and support 12-month commitment.

Skills

Customer service

Order processing

Communication

Attention to detail

Multitasking

Software adoption

Tools

Unleashed

Xero

Job description

We make healthy, sustainable food that actually tastes good. We're here to do right by people and planet- and have a good time doing it with a team that's got vision, purpose, and top-tier snack breaks.

If you want more than "just a job," come be part of a crew that glows and grows at work and gives back beyond it.

The Opportunity

We're looking for a switched-on, people-loving human to be the friendly voice (and safe pair of hands) behind our customer service and order processing.

Customer Service

• Be the first point of contact for our customers- phone, email, and live chat.

• Solve problems before they become problems (and smooth them over when they do).

• Keep customers in the loop on orders, stock, and deliveries.

• Build genuine relationships with the stores and cafés we supply around the country.

Order Processing & Admin

• Enter and process orders accurately- every line, every time.

• Keep records tidy across our inventory and accounting systems (we'll train you up on Unleashed and Xero).

• Raise invoices and chase up the odd loose end.

• Pitch in on general office duties as needed.

The basic details

• Small, super-co-operative team.

• Office-based role with plenty of variety.

• Casual with a stable roster.

• Day shifts only.

• Flexible when workloads spike- so availability matters.

• 4-5 days per week.

What we're looking for

• Warm, clear communicator across all sorts of personalities (customers included!).

• Eagle-eye for detail- orders and invoices don't forgive typos.

• Comfortable juggling phones, inboxes, and systems without dropping the ball.

• Quick to pick up new software

• Lateral thinker who takes initiative.

• Thrives in a fast-paced, ever-changing space.

• Reliable, cooperative, and drama-free.

• Able to commit for 12 months (minimum).

• Keen to grow with the business.

What's in it for you?

• Training and real growth opportunities.

• Regular remuneration reviews.

• A workplace that actually supports health and well-being.

• Be part of a local, ethical, sustainable business.

• Plenty of room to stretch into other roles as you rise.

Sound like you? We'd love to hear from you-

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