Acquisition and Retention - Call Centre Role

Defence Health; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Defence Health is seeking an Acquisition and Retention Advocate to enhance membership growth through exceptional service and personal interaction with members. This role offers a supportive training program and growth opportunities in a vibrant, values-driven team. Ideal candidates are motivated to excel and possess strong communication skills.

Benefits

Flexible Work Arrangements

Access to discounted gym memberships

Free top-tier health insurance for family

Company-funded parental leave

Qualifications

• Experience in Sales and/or Retention or contact center role is desirable.
• Engaging personality, able to quickly build rapport.
• Comfortable with technology.

Responsibilities

• Support the growth of the Defence Health membership base.
• Provide personalized experiences to prospective and current members.
• Conduct cover reviews for current members.

Skills

Verbal communication

Written communication

Teamwork

Autonomy

Job description

Acquisition and Retention - Call Centre Role

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At Defence Health, we're united in our purpose to protect the health of those who protect our country. We're here to support the families of serving ADF members, ex-serving ADF and Reservists, plus the wider Defence community to manage their health care. As a not-for-profit fund we are for our members, not shareholders.

In the Defence Health family our values define us. We live by our values of trust, respect, ownership, excellence, and community. They underpin our inclusive workplace, where we celebrate the diversity each of us brings to work everyday. A workplace where we feel valued and recognised for our achievements, unique perspectives, and talents. A place where we’re all encouraged to excel.

Our promise to our own people is the same as our promise to members. We look after our own.

Find out more at defencehealth.com.au

About the Role

As an Acquisition and Retention Advocate, you will support the growth of the Defence Health membership base by providing our prospective members with quality and personalised experience and retain current staff through cover reviews.

We provide you with the best possible start to your new career with us through a supportive paid training program to ensure we equip you with all the skills to perform your best within the team.

This role also allows you to create a long-term career where you can move up the ranks or grow into other roles in a career transition pathway.

About You

You’re motivated to exceed expectations and conquer new challenges. You’re driven to achieve excellence for those you work for – and those you work with.

The successful candidate will have the following attributes:

Previous experience in Sales and/or Retention or contact center role is desirable.

Efficient verbal and written communication skills

Driven to deliver the best Member Experience possible

Engaging personality, able to quickly build rapport

Able to understand and translate complex information to others in a simple, effective way

Team oriented whilst also being able to work autonomously

Comfortable with technology

Willingness to learn and apply feedback

Why Choose Defence Health

Flexible Work Arrangements

Dynamic Environment: Immerse yourself an evolving, member centric and energetic company with strong values.

Career Opportunities: Initiative, high performance and commitment is recognised with opportunities through career progression.

Competitive remuneration

Health and wellbeing initiatives: Access to discounted gym memberships and additional wellbeing day each year.

Free top tier health insurance for you and your immediate family valued at approx. $6,000 per year.

Social Committees: Social Club, Work Health Safety and Diversity & Inclusion Committees.

Company funded parental leave.

Prime Location: Our office is located on St Kilda Road with great access to public transport and local amenities.

Purpose-driven organisation: our purpose to protect the health of those who protect our country.

If this sounds like you - this is a fantastic opportunity to join a company that offers a high engagement, vibrant and inclusive culture where you and your career can thrive.

Veterans and their families are encouraged to apply. We recognise and value your skills, commitment, and unique experiences.

Apply now for the next rewarding step in your career.

Unlock job insights

Salary match Number of applicants Skills match

Insurance & Superannuation 101-1,000 employees

Defence Health provides great value private health insurance and outstanding service to support Australian Defence Force veterans, the families of those who currently defend our country, and the wider Defence community.

As a not-for-profit fund we are for members, not shareholders.

At Defence Health , we live by our values of trust, respect, ownership, excellence, and community. Our values define us. They underpin our inclusive workplace, where we celebrate the diversity each of us brings to work every day.

A workplace where everyone feels valued and recognised for their achievements.

Our promise to our own people is the same as our promise to members, we look after our own.

Defence Health provides great value private health insurance and outstanding service to support Australian Defence Force veterans, the families of those who currently defend our country, and the wider Defence community.

As a not-for-profit fund we are for members, not shareholders.

At Defence Health , we live by our values of trust, respect, ownership, excellence, and community. Our values define us. They underpin our inclusive workplace, where we celebrate the diversity each of us brings to work every day.

A workplace where everyone feels valued and recognised for their achievements.

Our promise to our own people is the same as our promise to members, we look after our own.

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