Account Manager - Professional Risk

DWF; Melbourne, Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible work from home model

2 volunteer days off per year

Birthday leave

Job summary

Account Manager – Professional Risk at DWF in Melbourne or Sydney seeks an experienced insurance professional to manage insurer, corporate client and broker relationships while overseeing a portfolio of sensitive Professional Risk claims; provide strategic guidance on liability, coverage and risk matters in a complex stakeholder environment.

You will analyse historical claims data, identify trends and support effective claims management strategies, working closely with insurers, brokers and a

Qualifications

• Experience managing sensitive claims
• Experience with professional indemnity claims
• Experience with institutional liability matters and complex casualty claims
• Understanding regulatory investigations and reputational risk issues

Responsibilities

• Manage and oversee a portfolio of sensitive claims, including historical matters involving institutions and service providers.
• Provide strategic advice on liability, coverage, and risk matters.
• Analyse historical claims data, identify trends, and support effective claims management strategies.
• Work closely with insurers, brokers, legal panel, and a key client to achieve commercially focused outcomes.
• Handle sensitive matters with professionalism, empathy, discretion, and sound judgement.
• Develop and maintain strong stakeholder relationships across a broad client portfolio.

Skills

Sensitive claims management

Professional indemnity

Institutional liability

Complex casualty claims

Stakeholder management

Analytical skills

Communication skills

Relationship management

Job description

Why join us?

At DWF, we do things differently. As a global legal business, we combine legal expertise with commercial insight to help our clients navigate complex risks and achieve their objectives.

We are currently seeking an experienced Account Manager – Professional Risk to join our growing team in Sydney or Melbourne.

The Opportunity

This is an exciting opportunity for an insurance professional to manage key insurer, corporate client and broker relationships while overseeing a portfolio of sensitive Professional Risk claims.

You will work closely with insurers, brokers, legal panel, and a corporate client, providing strategic guidance on sensitive claims, including professional indemnity, allied health claims, and regulatory investigations, some of which involve professional conduct issues/historical claims.

Responsibilities

• Manage and oversee a portfolio of sensitive claims, including historical matters involving religious institutions, educational organisations, aged care providers, childcare centres, and disability service providers.
• Provide strategic advice on liability, coverage, and risk matters.
• Analyse historical claims data, identify trends, and support effective claims management strategies.
• Work closely with insurers, brokers, legal panel, and a key client to achieve commercially focused outcomes.
• Handle sensitive matters with professionalism, empathy, discretion, and sound judgement.
• Develop and maintain strong stakeholder relationships across a broad client portfolio.

What will help you succeed in this role?

• Experience managing sensitive claims, professional indemnity claims, institutional liability matters, or complex casualty claims.
• Understanding of historical claims, regulatory investigations, professional conduct matters, and reputational risk issues.
• Ability to manage sensitive matters involving vulnerable individuals and complex stakeholder environments.
• Strong analytical, communication, and relationship management skills.

What we offer

• Flexible work from home model with all technology needs provided.

• 2 volunteer days off per year to support the community.

• Birthday leave.

About us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.

We champion an environment where everyone is encouraged to be their authentic selves, fostering a culture that supports and celebrates the unique contributions and aspirations of all our colleagues. We are an equal opportunities employer that celebrates diversity. Our goal is to ensure a positive experience for all team members, providing necessary adjustments and support to enable everyone to reach their full potential. If there's anything you need to perform at your best, we're here to help.

DWF operates with 35+ offices globally, our main office based in the UK. Our offices in Australia are based in Brisbane, Gold Coast, Sydney, and Melbourne.

We appreciate the interest of recruitment agencies in supporting DWF. For this opportunity, we are currently inviting applications directly from candidates and are not seeking agency referrals. Should we require additional recruitment support, we will engage with our preferred recruitment partners directly. Thank you for respecting our recruitment process.