Account Manager - New Business Development

RELX; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Elsevier Health is seeking an Account Manager - New Business Development to drive growth across clinical and higher education institutions in Australia. The role offers a hybrid work model based in Brisbane or Sydney and involves identifying and securing new business while managing strategic, direct sales in a matrixed organisation.

Reporting to the Head of eSales ANZ, you will build professional networks with executives, expand relationships, and position Elsevier as a trusted partner in

Qualifications

• 5+ years in account management or consultative sales.
• Experience in healthcare and/or academia is a plus.
• Ability to engage with C-suite and senior stakeholders.

Responsibilities

• Drive new sales growth for digital clinical and education solutions.
• Identify, prospect and close new business with new customers.
• Cross-sell and expand within existing accounts.
• Build relationships with diverse customers, including executives and senior stakeholders.
• Manage full customer cycle: discovery, qualification, solution design and close.

Skills

Account management

Consultative sales

Stakeholder management

SaaS platforms

CRM Salesforce

Sales negotiations

Tools

Salesforce CRM

APIs

Job description

Account Manager - New Business Development

Are you a high-performing sales professional ready to make an impact in healthcare and education?

Would you like to work for a global company that advances science, technology, and health?

About the Team

This is an exciting opportunity to join the Elsevier Health eSales team, dedicated professionals supporting customers across Australia, New Zealand, and the Pacific Islands. We partner with healthcare providers and higher education institutions to improve patient outcomes and academic excellence. With consecutive years of record‑breaking performance, you'll be joining a high‑achieving, collaborative, and experienced sales team.

About the Role

We are seeking an Account Manager - New Business Development to drive growth across clinical and higher education institutions in Queensland, Northern Territory, Western Australia.

In this role, you will identify and secure new business, expand existing customer relationships, and manage a strategic, direct sales process within a matrixed organisation. You will develop strong professional networks within priority and strategic accounts while positioning Elsevier as a trusted partner in digital clinical and education solutions.

Reporting to the Head of eSales ANZ, this is a permanent, full‑time role. The position is ideally based in Brisbane or Sydney, with a hybrid home/office arrangement and domestic and occasional international travel.

If you bring proven sales success in healthcare, technology, or academia, this role could be an excellent next step in your career.

Responsibilities

• Drive new sales growth across Elsevier's digital clinical and education solutions
• Identify, prospect, and secure new business with new customers
• Cross-sell and expand solutions within existing accounts
• Build strong relationships with a diverse range of customers, including C-suite executives and senior stakeholders
• Run the full customer cycle; discovery, qualification, solution design, and close working closely with education portfolio specialists, commercial, and technical teams
• Own the hard conversations governance, compliance technical objections and RFPs
• Bring market intelligence back into the business; competitive signals, unmet needs, and where AI adoption in clinical and health education is heading
• Participate in strategic customer briefings, conferences and industry events
• Develop and execute territory and account plans using recognised sales methodologies (e.g. MEDDPICC)
• Maintain accurate Salesforce data, pipeline management, and revenue forecasting

Requirements

• Have 5 years' experience in account management or consultative sales, ideally within the healthcare and/or academic markets
• Clinical experience or qualifications are highly regarded
• Have demonstrated experience in new‑business development, including prospecting, negotiation, and closing
• Can hold your own with a CTO and a Dean in the same week, navigating senior technical and non‑technical stakeholders without switching into two different people.
• Able to make complex things clear, not by dumbing them down, but by finding the right frame for the right audience.
• Are comfortable with the technical landscape: SaaS platforms, APIs, data infrastructure, and how AI-enabled products actually work.
• Able to run your own deals and exceed targets. Organized through long cycles, no script needed, and you don't confuse activity with progress.
• Be process‑driven with strong commercial, analytical, and planning skills
• Have excellent written, verbal, and presentation communication skills
• Have proficiency with Salesforce or similar CRM platforms
• Be willing and able to travel domestically and internationally

Work in a way that works for you

We promote a healthy work‑life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, a range of personal development tools, hybrid working arrangements and shared parental leave, we will help you meet your immediate responsibilities and your long‑term goals. We can also work with you to create flexible working hours to help you fit everything in and work when you are the most productive.

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play and is given the opportunity to be listened to. Regardless of the team you join, we promote a diverse environment with co‑workers who are passionate about what they do, and how they do it. We have tools and models in place to continuously improve our working environment and effectiveness to empower our team to be the best they can be.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health benefits Flexib