Account Manager - Hybrid (Public Sector)

Info-Tech Research Group; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid schedule

Training and development funding

Employee scholarship program

Team events and travel incentives

Job summary

Info-Tech Research Group is seeking an Account Manager to manage a book of business, deliver high-quality service, and drive renewals and growth through cross-selling. You will handle inbound requests, prepare for member interactions, and maintain CRM data with accuracy.

The role emphasizes strong communication, relationship building, and collaboration within a fast-paced IT advisory environment. Hybrid Sydney-based work arrangement is offered.

Qualifications

• University degree required.
• 5-7+ years frontline B2B sales experience.
• Experience in IT research/advisory market is a plus.
• Strong communication and collaboration skills.

Responsibilities

• Own account management conversations with stakeholders.
• Drive renewal and growth through cross-selling.
• Respond to inbound member requests and inquiries.
• Prepare and consolidate background information for interactions.
• Maintain accurate CRM data and account details.

Skills

Relationship Mgmt

Cross-selling

CRM Proficiency

Time Management

Active Listening

Multilingual

Education

University degree

Tools

CRM software

Job description

Description

As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.

Major Responsibilities

• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries of our CRM
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

What do we offer you?

Competitive compensation and comprehensive benefits package.
Hybrid working model – 4 days in-office, 1 day remote in the Sydney Office
Generous time-off policy, including summer hours and a winter holiday break.
Funding for training, courses, and professional development.
Employee scholarship programme and long-service awards (including travel incentives).
“Buy a Book” learning programme and regular team socials—including our legendary Company Fun Day!

Education And Experience

• University degree.
• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team an asset.

Skills

• Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
• Planning & Organization: Set daily schedules, plan territory, setting plans for account growth ext.
• Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
• Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
• Active listening: Able to identify client needs; asks great questions & listens
• Language Skills :Bilingual proficiency in French, Spanish, German or Swiss German is preferred to support our diverse client base globally.

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

Other Qualifications/Requirements

A bachelor's degree in any discipline
5 - 7+ years of frontline sales experience, ideally acquired in a fast-paced B2B sales setting, demonstrating a consistent history of achieving sales objectives.
Intellectual Adaptability and Inquisitiveness: Willingness to engage in continuous learning about both the product and the customer, and adeptly apply this knowledge to effectively demonstrate and articulate the value proposition of ITRG.
Exceptional Communication and Sales Proficiency: Capable of conveying messages clearly and persuasively to both internal and external audiences, including senior executives. Demonstrates sales expertise throughout the entire sales process.
Proficient Active Listening: Skillful in attentive listening and responding to customers in a manner that enhances mutual comprehension.
Organizational and Time Management Aptitude: Possesses the ability and discipline to efficiently oversee a range of diverse and intricate sales activities, with a capacity for ongoing prioritization and focus.
Persistence and Resilience: Demonstrates unwavering tenacity in managing the sales process, successfully surmounting setbacks and disappointments. Utilizes creativity and innovation to address sales challenges and obstacles with a solutions-focused approach.
Business Savvy: Demonstrates the ability to leverage insights into the business landscape and information technology to effectively engage with customers.
Self-Motivation and Self-Awareness: Displays self-driven motivation and possesses a keen understanding of personal strengths and areas for growth.
Background in an Advisory, Information, and/or Business Services Organization: Prior experience within an advisory, information, or business services environment is a plus.

What do we offer you?

Comprehensive benefit coverage
Generous time-off policies with summer hours and a winter holiday break
Funding for professional development and training
An employee scholarship program
Service length awards, including travel and time off
Buy a book program
Company fun day, socials and lots more!
Remote/In-Office Policy

Remote/In-Office Policy

The position offers a hybrid schedule: four days in our Sydney office and one day working remotely.