Senior Account Manager - Aven Hospitality

Aven Hospitality; Sydney; Hybrid; AUD 23,000 - 42,000; Full time

Benefits offered by this job

Competitive pay and performance-based

Flexible work options

Comprehensive healthcare coverage

Generous PTO and holidays

Strong retirement planning support

Family-friendly benefits

Professional development opportunities

Job summary

Aven Hospitality in India is seeking a Senior Account Manager to lead strategic engagements with hotel clients, driving revenue growth and product adoption on Sabre's SynXis platform. You will manage renewals, upsell opportunities, and coordinate with cross-functional teams to deliver tailored solutions while staying ahead of market trends.

You will work in a flexible, remote-friendly environment, engaging with clients across South Asia to strengthen relationships and deliver measurable value.

Qualifications

• Minimum 5 years of experience in account management, sales or strategic partnerships in hospitality, SaaS or travel technology in India or South Asia.
• Proven success in building and expanding long-term client relationships.
• Strong understanding of hotel distribution platforms, CRS or digital transformation in hospitality.
• Excellent interpersonal, communication and negotiation skills with a client-first mindset.
• Ability to manage multiple priorities and influence stakeholders across functions and regions.

Responsibilities

• Manage key hotel accounts across India, ensuring high customer satisfaction and strong retention.
• Lead commercial discussions, including renewals and upsell opportunities that align with client goals.
• Partner with cross-functional teams to deliver tailored solutions that drive product adoption and operational excellence.
• Track account performance, identify growth opportunities and proactively manage risks.
• Stay ahead of market and competitor trends to inform account strategies and recommendations.

Skills

Account management

Sales

Negotiation

Relationship management

Hospitality technology

Job description

**Aven Hospitality** is an innovative technology provider powered by **SynXis(R),** the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.Our tools are built to seamlessly integrate with each hotelier's unique strategy, elevating guest satisfaction and creating meaningful connections.We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.Simply put, we connect people with moments that matter.Note - TPG Capital, a global alternative asset management firm, recently acquired Sabre Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Sabre Hospitality business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be supporting Aven Hospitality, which is now owned by TPG. Further information about the transition of Sabre Hospitality Solutions employees to TPG legal entities will be shared as we progress.Working in the Aven Hospitality's Enterprise Architecture team gives you opportunities to develop your technical, business and intercultural skills, cooperating with people from all over the world.Aven Hospitality is growing and is rapidly expanding both its product and geographic footprint. Aven Hospitality has a comprehensive suite of best-in-class products that empower hotels and hotel chains to better market and sell their products, as well as manage the guest experience.We are seeking a Senior Account Manager to join our Hospitality Solutions team in India, where innovation knows no borders. This team leads with impact - helping hotels unlock new revenue streams, enhance operational efficiency and improve the guest experience through next-generation technology and trusted partnerships. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.As a Senior Account Manager, you will manage a portfolio of hotel clients and lead strategic account initiatives that strengthen customer engagement, drive product adoption and accelerate growth. You will be a trusted advisor for clients using Sabre's SynXis platform, offering insights that improve performance and deliver long-term value. This role requires strong relationship management skills, commercial acumen and the ability to work across teams to influence outcomes in a dynamic, tech-driven environment.**Responsibilities**Manage key hotel accounts across India, ensuring high customer satisfaction and strong retention.Lead commercial discussions, including renewals and upsell opportunities that align with client goals.Partner with cross-functional teams to deliver tailored solutions that drive product adoption and operational excellence.Track account performance, identify growth opportunities and proactively manage risks.Stay ahead of market and competitor trends to inform account strategies and recommendations.**Preferred qualifications and education**Minimum 5 years of experience in account management, sales or strategic partnerships in hospitality, SaaS or travel technology in India or South Asia.Proven success in building and expanding long-term client relationships.Strong understanding of hotel distribution platforms, CRS or digital transformation in hospitality.Excellent interpersonal, communication and negotiation skills with a client-first mindset.Ability to manage multiple priorities and influence stakeholders across functions and regions.**Benefits**Benefits are not one-size fits all which is why we go beyond the traditional medical and financial benefits to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self:Competitive pay and performance-based bonusesFlexible work optionsComprehensive healthcare coverageGenerous PTO and holidaysStrong retirement planning supportFamily-friendly benefitsProfessional development opportunitiesWe will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.#LI-Remote#LI-SG1