Account Manager

Roberts & Morrow Technology; Townsville City; Hybrid; AUD 85,000 - 95,000; Full time

Job summary

A leading IT Managed Services Provider in Townsville is seeking an experienced Client Account Manager. You will manage client relationships to ensure satisfaction and grow new business. The ideal candidate has over 3 years in sales/account management, a strong grasp of IT services and excellent communication skills. This full-time role offers a competitive salary and hybrid working conditions.

Benefits

Uncapped commission structure

Professional Services allowance of $1,500 per year

Health & wellbeing annual allowance

Inclusive and supportive workplace environment

Qualifications

• 3+ years’ experience in sales and/or account management.
• Experience within the MSP or technology sector.
• Strong understanding of managed IT services, cloud solutions, and cybersecurity.

Responsibilities

• Managing a defined portfolio of clients to drive new customer acquisition.
• Maintaining existing revenue while growing incremental sales with current customers.
• Ensuring a consistently high level of customer service.

Skills

Sales skills

Client relationship management

Communication skills

Negotiation skills

Presentation skills

Job description

$85,000 – $95,000 per year + uncapped commissions

An exciting opportunity for an experienced Client Account Manager to join a leading, Australian-based IT Managed Services Provider.

About us:

RMT is a fast-growing MSP with a strong regional presence, known for delivering cutting-edge IT solutions and exceptional client service as one of the few Telstra Platinum partners in Australia. We are looking to add an experienced Client Account Manager to support our growth, based in our Townsville, QLD office location.

We offer:

• Permanent, full time role
• Hybrid work conditions
• An inclusive and supportive workplace environment
• Uncapped commission structure
• Professional Services allowance of $1,500 per year for use on accounting, financial planning, and legal requirements
• Health & wellbeing annual allowance

About the role:

As a Client Account Manager, you will be responsible for managing relationships with existing clients to ensure satisfaction, retention, and growth, while also driving new client acquisition for the business.

Key responsibilities include:

• Managing a defined portfolio of clients and target industries to drive new customer acquisition.
• Maintaining existing revenue while growing incremental sales with current customers (upsell, cross-sell, whitespace).
• Ensuring a consistently high level of customer service, aligned with RMT’s standards, including achievement of agreed Client Satisfaction (CSAT/NPS) outcomes.
• Preparing clear and compelling sales quotes and proposals.
• Building and managing a sales pipeline at appropriate levels.
• Representing RMT at industry and partner events as required
• Maintaining a strong understanding of RMT’s managed services, cloud, and cyber security offerings.
• Maintaining a strong understanding of RMT's partnerships, namely Telstra and Microsoft.
• Developing account and sales plans for key prospects and existing clients.
• Working effectively with technical, project, and service teams to deliver positive customer outcomes.
• Maintaining accurate and timely CRM hygiene in ConnectWise Manage.

About you:

3+ years’ experience in sales and/or account management.

Experience within the MSP or technology sector.

Strong understanding of managed IT services, cloud solutions, and cybersecurity.

Excellent communication, presentation, negotiation, and relationship building skills.

Ability to build relationships with executives and decision-makers.

If you have any questions about the role, please feel free to reach out to us at [e-mail].